Job description

If the following interests you, apply today!

• A reliable and consistent work schedule
• Advancement based only on performance
• Being on a team that’s tight-knit and supportive
• Fast-paced, dynamic workdays
• Working hard AND having fun!

We’re Mike’s Mobile and we’re up and coming as California’s premier home improvement company. As we continue to grow, we’re looking to expand our incredible team of Customer Experience Specialists!

We believe that taking care of our employees is the first step to going above and beyond for our clients. This includes offering full benefits (after 90 days), paid holidays, on-going training, and a work family worth bragging about.

We’re also a career-oriented company and will help the right candidate create and move along a career path based on their goals and skills!

In this position…

You’ll work with our all-star customer service team to handle customer inquiries over the phone and by email, then schedule our technicians’ work days accordingly. You’ll also have the opportunity to work on a variety of projects, like social media correspondence, customer satisfaction assurance and more!

*We are not offering a remote position at this time. Applicants must be able to work in person at our Sacramento location

We are currently hiring for the following shift:

Wednesday - Sunday: 8am - 4:30pm

Required Experience and Attributes:

• At least 2 years in a Call Center or Customer Service position
• The ability to work in a fast-paced environment
• The drive to provide an exceptional customer experience!

Experience in these areas is a plus!

• Scheduling
• Dispatching
• Online CRM software (Jobber, Service Titan etc.)

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Sacramento, CA 95827: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: One location

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