American Leather is an award-winning furniture manufacturer located in Dallas, TX. Since 1990, we have expertly crafted custom-upholstered, premium leather and fabric furniture, and delivered high-quality, made-to-order luxury to our retailers in around three weeks or less a delivery standard approximately three times faster than the industry average. From a small four-person shop, the company has grown into a thriving industry leader, with over 130 different collections sold in over 650 stores, including Room and Board, Crate and Barrel, Macy's, Design Within Reach, and Relax the Back.

Doing the right thing is not just a company catch phrase, it's the way we do business. It's our belief in "people first" that guides many of our operational decisions. It's our standard of excellence in product design, construction and delivery. It's our habit of giving back and going above and beyond wherever and whenever we can. It's this commitment to quality in everything we do that has propelled American Leather to the cutting edge of the industry and will continue to drive our success. As a Support Services Representative, you will have the opportunity to showcase your customer service skills for the company and for our many customers. We are currently seeking a customer focused ninja who is also a team player with excellent communication and organizational skills to work in our state-of-the-art facility manufacturing custom quality furniture.

We are located in Southwest Dallas near I-20 and Mountain Creek Parkway.

What you will do each day:

• Provide timely and accurate information to customers, brand ambassadors, and other interested parties on a variety of topics including product features, product warranty, order fulfillment, pricing, and credit.
• Process customer orders/changes according to established department policies and procedures.
• Process customer returns according to established department policies and procedures.
• Work closely with our Credit Department to resolve disputed credit items.
• Provide timely feedback to management regarding service failures or customer concerns.
• Approve and process service credits up to $250 without additional approval from your direct manager.
• May perform other related duties as assigned by your manager or other leaders.

We are looking for candidates that have:

• The ability to organize and manage multiple priorities including conflicting demands and requests from internal and external customers.
• Working knowledge of Microsoft Office including Word and Excel
• Experience in addressing and resolving customer issues with tact and diplomacy.
• Ability to communicate clearly with customers primarily via telephone using a strong command of the English language.
• Ability to work in a team environment.
• Ability to work with database or ERP systems.

Some 'must haves' include:

• High school degree or equivalent.
• One year of customer service experience.
• PC experience to include MS Office (Word/Excel/Outlook) and Internet.

Some great perks and benefits you will receive:

• Competitive compensation (non-exempt position) and quarterly bonus plan. Health insurance to include medical, dental, vision, life, short/long term disability, Flexible Spending Account, and a 401k plan. We have an onsite wellness/fitness center that includes free personal training (currently closed due to covid-19, but will reopen after the pandemic).