Job description

We are in the process of moving - our currently address is: 8306 W Parkland Ct, Milwaukee, WI 53223

Our new address will be: W204 N13055 Goldendale RD, Germantown, WI 53076

Are you looking to work in a fun, energetic atmosphere? Do you find joy working alongside others, collaborating and providing top notch Customer Service? If you find yourself nodding your head yes, please read on to learn more about Felins and this unique opportunity, to take a seat amongst our growing team!

As a Customer Service Representative, you are the positive and welcoming face of the company. This position engages with customers, both internal and external, while supporting our outstanding sales team.

Let's take a closer look at the day-to-day:

• Working with all areas of the business to provide accurate and timely pricing using various price lists and quotes
• Provide freight quotes to customers using proper documents, shipping weights and dimensions and arrange trucks for product deliveries
• Enter, process, ship and invoice customer orders in a timely manner
• Answer incoming phone calls on multi-line phone system
• Welcome guests visiting our facility
• Provide support to internal team members
• Maintain organized filing systems for in-process orders and customer invoices
• Maintain customer information in our internal systems: ERP (Traverse) and CRM (Salesforce)

We are looking for someone who has:

• High energy, FUN, positive attitude
• Excellent verbal and written communication skills
• Proper phone etiquette
• Maintain professionalism and composure while still having fun
• High sense of urgency with a passion to provide World-Class Customer Service
• Ability to efficiently multi-task, prioritize and stay flexible in executing duties
• Self-starter who is detail-oriented with the ability to work independently and with a team
• Familiarity with Microsoft Office (Outlook, Excel, Word) and Salesforce is a plus

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work Location: In person

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.