Job description

We are seeking customer-oriented sales professionals to join our Quality Control Sales Team. This opportunity focuses on two main growth drivers:

1. Member Retention

2. Reintroducing members back into the “Member Life Cycle”.

At AutoPayPlus, every employee is respected, valued and an integral part of our success or failure. Employees are empowered and expected to initiate and implement new ideas and are rewarded for out-of-the-box thinking. As a performance-based company, every employee has a direct impact on their own personal compensation, employee compensation, and overall Company profitability. Participate in a robust incentive program, to earn more as you assist our members in reaching financial freedom!

Incentives

• 100% paid Health insurance for the employee
• Generous PTO and Holiday plan
• Daily snack table and weekly breakfast to fuel your day
• Participation in our service – get yourself out of debt as you help others!
• High expectations in a laid-back company atmosphere
• Free, garage parking
• Great location off I-4 Ivanhoe exit
• AutoPayPlus is an awesome, family-friendly place to work.

Responsibilities

• Meet personal/team sales targets and call handling quotas.
• Commit to a 100% member satisfaction service goal. Ensure excellent service standards and maintain high member satisfaction.
• Develop Brand Loyalty by creating personal connections with members on service calls
• Effectively manage large amounts of incoming calls and make outbound follow up calls
• Educate sales leads about the service benefits
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools
• Handle issues, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of member interactions, process member accounts and file documents
• Go the extra mile to engage members.
• Work closely with other departments.
• May be required to handle other tasks as assigned, all of which must be completed with a high standard of professionalism and accuracy.

Minimum Requirements

• Bilingual skill set (English/Spanish) receives immediate consideration.
• High school diploma or equivalent.
• 3+ years of Sales or Call Center experience
• A basic understanding of loan types and servicing or willingness to learn.
• Proven member support and sales experience
• Strong phone contact handling skills and active listening
• Track record of meeting and exceeding quotas
• Ability to use CRM and phone systems.
• Ability to adapt/respond to different types of members.
• Excellent verbal and written communication skills.
• Demonstrate ability to diffuse adversarial interactions through the encouragement of collaborative efforts.
• Ability to multi-task, prioritize, and manage time effectively.
• Must be able to pass a rigorous background check and credit check

Shifts Available

In order to create a “world class” operational environment AutoPayPlus promotes “work/life” balance through the establishment of dynamic work schedules. We offer a 40 hour per week work schedule, with a rotating 5-hour Saturday shift (Saturday shift is scheduled once a month). Additionally, our Team Members have a choice between working: 4-Ten-hour shifts or 5-Eight-hour shifts.Salary: $15.00 + Incentive Plan (earn up to $28 per hour).

About Our Company

US Equity Advantage (USEA) is a personal financial management company. USEA’s AutoPayPlus service helps our members pay off their loans faster, make smarter purchasing decisions, and plan for the future. For more than a decade, we have helped our members reach their financial objectives while maintaining a high member satisfaction rating.

https://www.autopayplus.com/

Job Type: Full-time

Pay: $15.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Orlando, FL 32803: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position is not remote. Are you able to work onsite?

Education:

• Associate (Preferred)

Experience:

• customer retention: 1 year (Preferred)
• Inside sales: 3 years (Preferred)
• Call Center: 3 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location

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