Who We Are

Aire Serv is a provider of heater and air conditioning services—both commercial and residential. With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair.

Pay

• $38,000.00 - $46,000.00 annually

Benefits

• Medical, Dental, and Vision
• Uniforms
• Open Door Policy
• Flexible Schedule
• Job Training
• Promote within
• Paid Holidays and PTO
• Paid Vacation

Responsibilities

The Customer Service Representative will be responsible for assisting clients and sales agents with technical support of merchant processing hardware and software, troubleshooting inquiries, and problem resolution via various contact methods: telephone, email, or chat. Below are the essential job duties and responsibilities of this position:

• Provide extraordinary client service to merchants via inbound phone calls, email, or chat
• Provide extraordinary service and sales support to agents and partners
• Respond to incoming customer requests quickly proficiently and professionally while meeting specific quality expectations
• Answer merchant questions and resolves customer support problems related to billing, account management, and troubleshooting
• Help to ensure incoming requests are handled in a timely manner and communicate with other departments, managers, and Business Consultants
• Thoroughly describe and document work using call ticketing systems
• Update the ticketing system and advance tickets with the current status of all ongoing issues and Merchant Contacts
• Assist with the installation of equipment, menu builds, software configuration, troubleshooting and services for merchants
• Assist with Internet networking, configuration, and troubleshooting

• Customer service experience required
• Prior experience in a call center, financial industry, or e-commerce environment is preferred
• Strong customer service skills and follow-through skills
• Excellent verbal and written communication, interpersonal skills, customer orientation, team interaction, problem-solving, and multi-tasking skills are required
• Punctual, regular, and consistent attendance
• Bilingual (Spanish) is a plus but not required
• Computer Skills, including Microsoft Office, data entry, and CRM systems
• Proven prior CRM or database experience is preferred.
• 2+ years of Customer Service Technical Support experience preferred, but not required
• Experience in the banking or credit card processing industry is preferred, but not required
• High school diploma or equivalent is required.
• Knowledge of customer service core principles and practices
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."