Job description
Overview:
NorthStar Memorial Group is seeking a Customer Service Associate for our Houston, Texas Home Office. This position is responsible for providing general assistance to guests, and effectively listening to determine how to best help the customer. Candidates bilingual in English and Spanish are highly preferred.
Responsibilities:
Apply today to hear more about the amazing opportunities that await for you at NorthStar Memorial Group.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.
NorthStar Memorial Group is seeking a Customer Service Associate for our Houston, Texas Home Office. This position is responsible for providing general assistance to guests, and effectively listening to determine how to best help the customer. Candidates bilingual in English and Spanish are highly preferred.
Responsibilities:
- Operates a telephone system handling a large call volume
- Assists customers with general information, requests, and concerns
- Promptly answers all incoming calls and strives for minimal hold times
- Identifies and properly navigates incoming phone calls to the correct department or person
- Takes detailed and accurate messages and delivers to appropriate party in a timely manner
- Proficient in handling multiple calls and requests while simultaneously working
- Demonstrates a caring attitude while calmly speaking with caller
- De-escalates calls from upset or irate customers to resolve problems
- Prepare letters, reports and official records
- Successfully works in a team environment as well as work independently
- 1+ years of experience in a call center environment
- High School Diploma or equivalent
- Excellent communication and customer service skills
- Basic computer knowledge (Windows, MS Word, MS Excel, internet)
Apply today to hear more about the amazing opportunities that await for you at NorthStar Memorial Group.
To be considered for this opportunity, click the Apply Now link on this page.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.
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