Job description

Upkeep Home Warranty + Maintenance one of the unique and innovative Home Warranty companies serving the St Louis Metro area, is searching for a Customer Service/Claims Representative for our St Charles office. Reporting directly to the business owners, this person should be highly organized and detail oriented and able to multi-task in a fast paced environment. This position requires heavy customer contact and the ability manage many tasks simultaneously. Looking for a seasoned professional that understands business and can help us grow our Company. Must be highly skilled and knowledgeable in using business software such as Excel, Word, QuickBooks and CRM systems.

Primary responsibilities will include:

• Scheduling incoming sales calls for estimating.
• Scheduling new work as customers convert estimates to sales.
• Using and maintaining our CRM systems (Jobber and Sales Force).
• Managing Multiple Calendars.
• Claims administration.
• Scheduling Claims and Maintenance Visits for our Technicians.
• Analyzing data and creating accurate reporting for ownership
• Accounting and data entry in QuickBooks.
• Due to the confidential nature of this position, applicants with a Felony or extensive criminal record will not be considered. A background check is required.

We offer:

• Top Pay for the right individual.
• A professional and well organized work environment.
• Paid Vacation and Holidays.
• Health insurance including Vision and Dental
• Multiple advancement opportunities.

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Saint Charles, MO 63304: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Office manager: 5 years (Preferred)
• Accounting: 3 years (Required)
• QuickBooks: 3 years (Required)
• Microsoft Excel: 3 years (Required)
• Salesforce: 2 years (Required)
• Analysis skills: 2 years (Preferred)

Work Location: In person

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