Calusa Crossing Animal Hospital is growing and so we are looking for a hospitality-minded Customer Service Representative (CSR)!

Veterinary CSRs are the face and voice of their practices! They greet clients, set appointments, and process payments. They're the first person a visitor encounters in the vet's office, and as such should be calm and reassuring. Their tone and demeanor can help a pet owner and a pet feel less nervous about visiting the vet, which makes the experience easier for everyone.

Veterinary CSR Duties & Responsibilities.

• Provide customer service such as greeting customers, answering questions, processing incoming patients, and handling payments.
• Answer phone calls, which may involve answering questions and screening and scheduling appointments.
• Handle incoming and outgoing mail and email.
• Update and file patient charts.
• Enter data into a computerized billing program.
• Process credit card payments
• Retrieve prescriptions.
• Assist with pet supply purchases such as pet food, supplements, and grooming items.
• Maintain the cleanliness of the waiting room.

In addition to providing excellent customer service to clients and ensuring that front desk operations run smoothly, the receptionist acts as the primary greeter when a client enters the waiting room with their pet, alerts the appropriate technician or veterinarian of the client’s arrival, and processes the client’s payment at the conclusion of the appointment. Education, Training, & Certification To work as a veterinary receptionist, the following education and experience are needed:

• Training: A background working with animals, particularly in the veterinary environment, can increase chances for employment. Trainees generally go through significant practical training to become familiar with the veterinary practice management software used at their clinic. There are several popular software programs that allow the receptionist to update the patient file database, maintain the clinic’s appointment book, and provide invoices for billing purposes.
• Advancement: Veterinary receptionists may transition into a variety of other veterinary clinic roles such as office manager, kennel manager, or veterinary technician.

Veterinary CSR's Skills & Competencies Veterinary receptionists should have the following skills:

• Compassion and sensitivity: Ability to be sensitive to an ill pet, as well as its concerned owner.
• Customer service skills: Ability to provide friendly, efficient service to patients in-person, as well as on the phone.
• Interpersonal skills: Ability to feel comfortable dealing with patients, staff, and others.
• Technology skills: Ability to operate office technology such as computers, fax machines, and copiers.
• Mental and physical stamina: Ability to stay calm when handling a nervous, defensive animal.
• Organizational skills: Ability to manage office operations such as taking messages, scheduling appointments, and maintaining patient files.

Work Schedule Veterinary receptionists can expect to work some evenings, weekends, and holiday hours, depending on the schedule at their clinic.