Job description

The primary focus of this role will be providing excellent customer service and ensuring a positive and pleasant experience for all customers.

Schedule: M-F 8am - 5pm

Primary responsibility is customer service.

• Communicates with customers to determine their needs.
• Schedules appointments
• Maintains informed communication with customer of part status
• Communicates with distributors to track parts
• Process electronic payments

● Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.

● Receives check-in call from the service technicians and informs workers of the next job to respond to.

● Supports service technicians.

● Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.

● Maintains dispatching board to ensure maximum efficient capacity of technicians.

● Manage on-call schedule and notify technicians of their assigned weeks.

● Notify answering service of the schedule and numbers to call in case of emergency.

● Know and understand service work order module and service contract.

● Active in all facets of dispatch.

● Various reporting responsibilities as needed.

• Answer phone calls professionally, complete intake and/or transfer to the appropriate department

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to establish and maintain organization
• High school degree

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Salisbury, MD 21804: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

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