Job description

Gerald Printing is looking for an energetic Customer Service Representative to join our growing team in our Russellville, KY office. Customer Service experience preferred, but we will train the right person. This position requires extensive daily interactions with co-workers as well as customers.

General Responsibilities:

Serves as information conduit to and from sales representatives, customers, and manufacturing by communicating job schedules, and coordinating artwork from customers. Basic knowledge of digital printing, bindery, sign, and/or apparel decoration equipment is a plus.

Job Duties:

• Receives orders (artwork, job specifications, purchase orders, etc.) by phone, walk-ins, or from salespersons and prepares an accurate, comprehensive job ticket.
• Prices job from quotation, standard price list, or prices using quote program if necessary.
• Maintains contact with assigned customers concerning suggestions, turnaround times, and any other matters necessary during the production process.
• Routes proofs to customers and maintains “out for proof” job tickets. Follows up with customers and salespeople to expedite timely return of proofs.
• Consults with Production on how to best set up jobs to produce and provide good value to the customer.

Hours are Monday - Friday 7:30 am - 4:30 pm with 1 hour lunch

Gerald Printing is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Application Question(s):

• What is your expected pay range for this position?
• When are you available to start?
• Please list your phone number and email here.

Work Location: One location

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