Say Hello to Hubert!

We call Harrison, Ohio home. Our German roots run deep. We're owned by TAKKT AG based in Stuttgart, Germany. We specialize in consulting with customers in the foodservice and food retail industries on issues and challenges they face and work hard to create fully vetted product solutions to address those needs.

Here's what we do at a very basic level: Walk into a grocery store. Take away all the products that you can actually buy. What's left? The signage, the shelving, the display vessels, the items used to prepare the food at the deli, right? That's what we sell! We're basically the behind-the-scenes product people for supermarkets, hotels, universities, and restaurants.

We pride ourselves on the rapidly changing culture at Hubert. From agile environments to individual empowerment and the ability to work partially from home, we continue to provide a place that is engaging and fun.

We're presenting an exciting opportunity for a Customer Service Representative to join our team. This person will be able to plan and manage customer experience activities within a multi-channel contract center environment while achieving standards of excellence. The Customer Service Representative will play a critical role in supporting the sales department while providing the highest level of service to our customers.

What you will do:

• Answer & properly handle inbound customer calls
• Reply to customer emails & chats professionally
• Create service tickets to ensure proper documentation and correct assignment of resolution responsibility
• Identify and enter leads from customer interactions
• Create quotes and enter orders accurately in our ERP system
• Follow and carry out customer specific instructions
• Develop collaborative relationships internally in support of Sales Departments growth strategies
• Maintain knowledge of product assortment and have the ability to explain FABs to customer
• Promote excellence by providing superior service to all accounts and customers

What you will get:

• Hybrid work environment after training
• Paid time off including vacation, holidays, and a volunteer day
• Opportunity for career growth within this role
• Competitive compensation commensurate with experience
• Bonus program
• Comprehensive benefit package including health and financial benefits
• Tuition Reimbursement
• 401(k) with company match

What we need:

• 3+ years experience in a multi-channel contact center/sales environment (B2B is a preference)
• College Degree is preferred
• PC literate, experience in Word, Outlook and Excel
• Resolve various service opportunities thru the application of an effective course of action
• Meet defined department standards
• Maintain good working relationships with customers, co-workers, management and vendors
• Proven ability to meet deadlines and manage a multi-task environment

For more information, visit www.hubert.com. Hubert is an Equal Opportunity/Affirmative Action Employer/Minority/Female/Disabled/Veteran/LGBTQ+.

401k, Dental Insurance, Life Insurance, Medical Insurance, Vision