Job description

Fully Paid Training!!

iVox Solutions is looking for Customer Service Representatives in our call center to join our team. A Customer Service Representative, will act as a liaison, provide product/services information, provide technical support troubleshooting, and resolve any emerging problems that our residential and business accounts might face with accuracy and efficiency. The best agents are genuinely excited to help clients. They have a technical, problem-solving background.

They’re patient, empathetic, and passionately communicative. They love to talk, but more importantly, listen! Customer Service Representatives can put themselves in their clients’ shoes and advocate for them when necessary. Client feedback is priceless. Problem-solving comes naturally to Customer Service Representatives . The target is to ensure excellent service standards, respond efficiently to client inquiries and maintain high customer satisfaction.

What We Offer:

• Competitive Pay
• Great Benefits
• Paid Training
• Monthly Calendar of Events
• Referral Bonus Incentive
• Perfect Attendance Bonus
• Engaging and Exciting Environment

PRIMARY RESPONSIBILITIES:

• Handle business and residential calls to troubleshoot technical issues toward resolution, perform account reviews, answer customer service questions surrounding internet, cable, and phone services, as well as provide other business applicable solutions.
• Serves clients by providing product and service information and troubleshoot and resolve product and service problems.
• Build long term relationships with the client
• Analyze customer needs and utilize solution-based techniques
• Place appropriate information in CRM so the record is updated
• Escalates unresolved issues to proper authorities or departments
• Meets commitments to clients and appropriately follow up

REQUIRED SKILLS AND ABILITIES:

• Strong customer service and business relationship skills
• Must be capable of working in a rapidly changing environment
• Decisive problem solver and action taker
• Excellent interpersonal, organization, presentation and communication skills along with ability to maintain composure and remain articulate under pressure
• Ability to work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking
• A collaborative, open work style
• Dedication to the motivation of the team to help achieve maximum potential
• A high-energy level and be able to work in a fast-paced environment
• Must have outstanding collaboration skills with proven ability to work with multiple stakeholders across business lines to accomplish shared goals

EMPLOYMENT REQUIREMENTS:

• Background check, including employment verification, criminal history required.
• One plus years’ experience in a call center environment preferred
• High school diploma/GED or higher education
• Business to business experience preferred
• Proficient verbal, written and interpersonal communication skills
• Active listening and analytical skills
• Proficient spoken and written English and/or Spanish
• Ability to type 25 wpm
• Punctual, meticulous and reliable
• Must be computer literate and be able to navigate multiple programs and screens while engaging with the client.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing while training and interacting with the class
• Fast-paced multiple tasking, high disruption environment.
• Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Night shift

Ability to commute/relocate:

• Port Saint Lucie, FL 34986: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.