Job description

Responsibilities

•The Customer Service Associate is critical in ensuring we meet that goal

•This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status

•The Customer Service Associate is responsible for executing all office operations

•Embodies our values: Adventure Guides, Serve Others and Own It

•Assists in fostering an energetic and positive working environment

•Frequently communicates with customers via phone

•Partners with all team members to create an easy transaction and great in home delivery service

•Develops strong relationships with customers who shop with us in-store and online

•Listens to the customers’ needs and presents possible options
Full description

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations. Some of the functions the Customer Service Associate will perform: • Embodies our values: Adventure Guides, Serve Others and Own It • Assists in fostering an energetic and positive working environment • Frequently communicates with customers via phone • Partners with all team members to create an easy transaction and great in home delivery service • Develops strong relationships with customers who shop with us in-store and online • Listens to the customers’ needs and presents possible options The Ideal Candidate will have, among other skills and abilities: • High school diploma or general education degree (GED); or equivalent combination of education and experience • Ability to read, write and comprehend simple instructions, short correspondence, and memos • Ability to effectively present information in one-on-one and small group situations to customers and team members • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals • Demonstrated ability to handle customer calls displaying good phone skills • Track record of serving others and putting team goals first • Owners mindset; takes ownership over everything within scope of responsibility • Embody an adventure guide; passion for the business, bringing curiosity and innovation to the job • Proactive approach; identifies and solves problems • Adaptability; flexible to shifting priorities and a changing environment • Desire to continuously improve If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

COVID-19 considerations:
We do not require masks but they are welcome and provide them to those who request

Ability to commute/relocate:

• Waldorf, MD 20603: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: In person

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