Job description

MADDEN MATERIALS is a subsidiary of Jarco Companies, your source for Ready Mix, topsoil, gravel, and sand in the greater San Antonio area. We are a family-owned company who is proud to offer 100% Employer Paid health, dental and vision for our employees!

MADDEN MATERIALS is seeking a Customer Service Representative/Dispatcher to join our amazing team! Responsible for answering incoming sales calls and providing information, quoting, or creating orders for materials to be delivered as requested. Also, optimizing daily truck activity while communicating directly with our Drivers, Operations and Sales team. Timely, accurate and effective communication is a critical function of the role. They will communicate with the customer, fellow team members or their assigned Drivers by phone and/or electronic messaging.

Duties & Responsibilities

• Act as customers’ first telephone point of contact for assisting customers with product questions, ordering, order tracking, complaints, and problems.
• Answer phones in a pleasant tone and in a timely manner avoiding missed calls.
• Plan daily load activity and assign work for Drivers/Independent Contractors
• Coordinate with Sales team ensuring customer loading and delivery demands are met.
• Address problems and requests via phone and electronic messaging
• Monitor the route and status of trucks to coordinate and prioritize their schedule.
• Be a continual source of real time info about orders, traffic, obstacles, and customer requirements.
• Data entry – provide quotes to customers as required, maintain dispatch records, load activity and other information.
• Collect and Process customer payments as needed.
• Interact with Drivers and Pit Admins in a positive and professional manner as an advocate and coach.
• Promote safety, compliance and productivity as a coach, counselor, mentor.
• Be a team player aiding field operations and other departments as needed.
• Willingness to accept other duties as may be assigned.

Qualifications

• Customer Service: 2 years (Required)
• Computer literacy: 4 years (Required)
• Driver's License (Required)
• Spanish (Preferred)

Requirements

• Excellent communications skills - with considerable time spent on phones and email
• Effective analytical and decision-making skills
• Able to work well in a fast-paced environment with strong time management skills
• The role will require multi-tasking and the ability to effectively resolve conflicts
• Proficient using various programs - Outlook, MS Word, Excel, and dispatch software

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• San Antonio, TX 78230: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.