Job description

MAIN JOB TASKS & RESPONSIBILITIES:

Provide excellent customer service; communicate and coordinate with other departments to resolve issues. First point of contact for general customer inquiries (e.g., pricing, products, scheduling, etc.). Build and maintain a business relationship with clients by providing prompt and accurate service; promote customer loyalty.

DUTIES INCLUDE (but not limited to):

• Respond promptly to customer inquiries either by telephone, electronically, and/or in person
• Anticipate and assist customer needs; manage customer accounts and problem solve
• Anticipate up-selling to existing accounts
• Process and follow-up on orders, forms, applications, and requests
• Process Claims (Missing, Miss-shipped & Damage)
• Level One Training
• And other customer service and sales support related assignment

SKILLS & REQUIREMENTS: Strong computer (MS Excel/Word/Outlook) and Internet knowledge.

QUALIFICATIONS: Must have at least one (1) year of customer service & sales support-related work experience. The ideal candidate will have good writing and communication skills, be resourceful, and be a team player. Applicant must be authorized to work in the US.

BILINGUAL PREFERRED: English/Mandarin or English/Spanish

WORK SCHEDULE: Monday-Friday 9:00 a.m.- 6:00 p.m. (Hours subject to change)

COMPENSATION: $17.00~$19.00 (DOE) + Health/Dental after three-month probation period; 401(k) after one year employment. Other miscellaneous perks may include: up to 30% off at Lollicup® Coffee & Tea corporate-owned stores & company event(s).

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Chino, CA 91708: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)

Work Location: In person

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