Join a team that values integrity, serves its community and puts employee wellness first. Base rate starts at $16.20/hour plus $600+ in potential bonuses!

Maximus is currently seeking Customer Service Representatives (CSRs) to provide customer care to some of the most vulnerable communities in America who need to manuever through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Please note, this is an onsite, regular FT position. This job posting is for upcoming classes in El Paso, TX; targeted date is discussed with recruiter.

Pay and Benefits:

• Base rate $16.20/hr
• $600+ in bonus opportunities, including training completion, referrals and more*
• 401k with company match
• Paid accrued Sick Leave and PTO plus 11 paid holidays
• Company paid, base employee Medical Coverage
• Employee Assistance Program (EAP)
• Employee Wellness and Discount Programs
• Flexible scheduling options
• A supportive environment with career development and promotional opportunities
• No cold calling, sales, or collection calls!

• Eligibility requirements apply, ask your recruiter for more details

Primary Responsibilities:

• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
• Refer calls as required to CSR Lead
• Maintain up-to-date knowledge of client regulations and policies
• Report problems that occur via the online system so they can be addressed by the appropriate parties
• Working special holidays and/or overtime may be required
• Regular and predictable attendance is required
• All personnel will be required by contract to undergo program update training as the program changes

Minimum Qualifications:

• High School Diploma or equivalent required
• Six (6) months customer service experience required
• Must be able to speak and read English fluently
  • Spanish fluency desired
• Ability to work within established turnaround times
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks
• Ability to work as a member of a team

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