Job description

Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. What do we offer?

Outstanding Benefits and Growth Opportunities

$21.00 - $23.00 /hour to start

Paid Training onsite in Redlands CA from 9:00am - 5:45pm

$1,000 bonus if hired with an active Property & Casualty License* * $1,000 license bonus is for external applicants only*

Is this position for you? Are people drawn to your outgoing, magnetic personality? Do you enjoy making small talk and helping others? If you answered yes to these questions, this role is perfect for you!
We are not looking for people who can read scripted transactions – we’re looking for forward thinking, problem solvers who can dazzle our members with their personalities while critically thinking of unique member-centric solutions.

Training is 17 weeks long and 100% onsite. Upon completion of training, you will begin working from home . Applicants must live within 26 miles of Riverside, CA .

What you will do:
Work directly with customers through inbound phone calls. Calls range from helping customers maintain their memberships to adding vehicles to insurance policies.

Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable products and services.

Actively listen and engage Members and fellow Team Members with a “can do” attitude.

Operate in a fluid environment – we are not one size fits all. Be open to an ever-changing atmosphere in which coaching and development leads to positive growth.

What you will need:
Prior customer service experience

Must be able to work the 12:30pm - 9:15pm schedule with one Saturday every other week from 8:00am - 5:00pm upon completion of training

Demonstrate excellent communication skills (written, verbal, and listening)

Ability to multi-task and perform well in a fast-paced environment

Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation

A flexible, “can do” attitude to navigate our ever-changing environment

High school diploma or equivalent

Pass a background check and drug test

The starting pay range for this position is $21.00 – $23.00 per hour. Additionally, after completion of your first year in the role, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts

The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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