Job description

Position: Customer Service Representative
Shifts: 11am - 7:30pm, 2:00pm-10:30pm, and 10:30pm-7am

The Company:

Metropolis develops advanced technology that makes parking remarkable and turns the garages and lots of yesterday into connected mobility infrastructure. Our technology and operating teams are deployed in hundreds of locations across the country. We’re building the digital pipes through which the future of mobile commerce will move.

Customer Service Representative Job Responsibilities:

• Arrives to work on time for scheduled shift.
• Answers incoming phone calls in a prompt and courteous manner.
• Provide professional and friendly interaction with our customers.
• Assists customers with navigating and accounts set up through the Metropolis App.
• Resolves customer inquiries independently or with the aid of a supervisor.
• Quote daily and event rates to assist customers with parking decisions.
• Troubleshoot customer/garage specific inquiries prior to escalating to Management.
• Ensure customer satisfaction by providing effective and immediate solutions to customer inquiries.
• Escalate location specific problems such as equipment and ticket issues to the Manager on Duty.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Availability to Work:

• Adhere to your assigned schedule and offer flexibility for any emergency shift needs. *Please note that weekend availability is required*.

Education and Experience:

• High school diploma or equivalent.

FLSA Status: Non-Exempt

Equal Employment Opportunity (EEO)

Metropolis Parking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Metropolis Parking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This employer participates in E-Verify.

M/F/Disability/Veteran

Job Type: Full-time

Pay: Up to $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Work Location: One location

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