CUSTOMER SERVICE SPECIALIST - BI-LINGUAL
Full Time
Miramar, FL 33025
$17 - $18 an hour
Posted
Job description
Job Summary (External):
JOB SUMMARY
ESSENTIAL DUTIES AND RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
WORK ENVIRONMENT
ABOUT THE COMPANY
Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.
JOB SUMMARY
This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients.
- Receives referral request for home equipment and services. .
- Provides information on equipment supplies and services.
- Demonstrates professional etiquette and courtesy when interfacing with customers.
- Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action.
- Assesses patient needs and promotes company products and services.
- Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices.
- Handles Inbound/Outbound phone calls, emails and texts to patients and referrals.
- Follows Apria’s procedures for all transactions.
- Follows Apria’s Quality program to ensure that we give the best service to all customers.
- Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
- N/A
Education and/or Experience
- Bi-Lingual required (fluent Spanish)
- High School Diploma or GED required
- Two years of Customer Service or Call Center experience is required.
- 5 years of Call Center Experience preferred.
- 5 Years of Customer Service experience preferred.
Certificates, Licenses, Registrations or Professional Designations
- N/A
SKILLS, KNOWLEDGE AND ABILITIES
- Business Acumen
- Problem Solving/Analysis
- Communication Proficiency
- Personal Effectiveness/Credibility
Computer Skills
- Basic skills in using a Windows based computer.
Language Skills
- English (reading, writing, verbal)
- Spanish (reading,writing,verbal)
Mathematical Skills
- Basic level mathematical proficiency
PHYSICAL DEMANDS
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.
WORK ENVIRONMENT
- This position is remote and requires a distraction free environment
- Required to be in a home office/workspace during scheduled work hours
OTHER INFORMATION
The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.
Benefits:
Comprehensive benefits package offered for eligible employees:
- Competitive salary
- Ability to have early access to earned wages
- Medical, Dental and Vision
- Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
- Life, AD&D and Disability Insurance
- Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
- 401K Savings Plan (available immediately)
- Educational Assistance
- Employee Referral Reward Program
- Employee Discount Programs
- Company Paid Employee Assistance Plan (available immediately)
- We recognize our veterans by offering a company paid day off for Veterans Day
- Career Advancement/ Development Opportunities
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.
Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet
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