Job description

Who we are:

Menusifu Inc. is a leading restaurant point-of-sale solution company based in New York that provides a comprehensive state-of-the-art restaurant management system for dine-in, take-out, delivery, and Cafes. As a SaaS provider, Menusifu covers all kinds of functional requirements from upper-stream supply chain to restaurant internal management operation and even customers. Nowadays, Menusifu has more than 200 employees and 6 offices (headquarter located in Manhattan) all around the world. We, at Menusifu, are keen on providing you an intelligent yet fine dining experience from our innovative ordering system. We’re born to build smart restaurants.

Our team is young and energetic, enterprising and invincible. Menusifu has a broad-development platform to let you fully show your talents. Our mission stems from the passion of food, but beyond. If you crave it, then make it better! If you are a foodie with the same attitude, growth goals and entrepreneurial enthusiasm as Menusifu, please join now!

Stay hungry, Stay foolish!

What’s the role:

We are looking for a customer service specialist for our payment related business, and this employee will receive incoming inquiries from our customers via phone, email, or chat. These communications are supported within the company service standards, working with our customers to resolve their needs for resolution.

What You Bring To The Table:

• Answer all incoming communications via phone, email, or chat for our customers.
• Resolve all support inquiries to complete resolution.
• Assist the customers by supporting communications with all other departments within the company
• Support the business policies and procedures to the customers through support, training, and knowledge transfer.
• Document all interactions with the customers
• Continually work to improve the operations
• Communicate with other departments to help in managing account needs
• Assists in managing vendors used supporting local operations

Who will be a best fit:

• High School degree or equivalent. College degree a plus
• Excellent verbal and written skills.
• Previous understanding of servicing customers within payment a plus
• 1 year experience in a merchant servicer business or similar business type managing risk. Prefer experience in a financial or transactional industry
• Ability to manage interactions with other businesses
• Experience with working with complex systems
• Excellent communications skills
• Strong computer experience
• Strong organizational skills
• Technical Requirements - List the technical knowledge and skills requirements (software, hardware, languages, etc.) and the level of knowledge required (i.e., basic, working knowledge, advanced)
• Successful candidates must be proficient in MS365, and Office products as well as be able to support other 3rd Party SaaS and processing systems.

What we offer:

• Flexible working hours
• Excellent Start-up culture with openness and inclusiveness
• Young and energetic team
• Great career growth opportunities
• Benefits include Health Insurance Dental & Vision Insurance, FSA, PTO, etc.
• Mentor Program
• Competitive compensation package

We are now working in hybrid mode, requiring our employee to be in the office 2-3 days a week.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• New York, NY 10016: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Education:

• High school or equivalent (Preferred)

Experience:

• Merchant Service: 1 year (Preferred)
• Client Services & Customer Support: 1 year (Required)

Language:

• Mandarin Chinese (Required)

Work Location: One location

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