Job description

Main Responsibilities:

• Provide Wren’s customers with an exceptional customer service experience and build relationships
• First point of support for the team
• Review and improve any processes that resulted in a poor customer experience, creating a continuous improvement mindset
• Offer problem solving solutions to customers and colleagues with a ‘can do’ attitude.
• Lead a team of customer support representatives to deliver exceptional service standards in order to achieve agreed SLA’s
• Actively manage department issues/concerns such as attendance levels, low morale, systems glitches, improvements etc
• Motivate your team to achieve the weekly targets and organise team events
• Recording statistics and performance levels of the team, preparing management reports as and when requested
• Oversee and manage team’s performance

Essential Skills and Knowledge:

• Helpfulness and a customer-first attitude
• The passion to take ownership and stick with an issue until it is resolved
• People Management skills including team building, motivation and interviewing
• Experience of managing a high performing team in a Contact Centre environment would be beneficial
• Ability to effectively organize and prioritize own workload
• Excellent oral and written communication skills
• Proven ability to thrive in a fast-moving environment
• Excellent computer skills including Microsoft Office
• Flexible with working hours & overtime, including weekends & evenings
• Ability to sit in one place for long periods of time
• Excellent attendance with proven reliability and can adhere to the agreed work schedule

About The Company:

Wren Kitchens, the UK’s number one kitchen retailer and manufacturer, have rapidly expanded into the USA. Wren is famous for providing tailored, luxury kitchens at affordable prices. We could not be more excited to be opening new kitchen showrooms, manufacturing facilities and offices in 2022. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!

What Wren Offer:

• A fantastic team environment with great facilities
• Excellent in-role training and development
• Fantastic career advancement opportunities
• High-quality IT equipment and software
• Paid vacation allowance
• 401(k) plan
• Health, vision and dental coverage
• Generous employee discount

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Sugar Notch, PA 18706: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 5 years (Required)
• Sales: 1 year (Preferred)

Work Location: One location

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