Who we are

Over 500 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 80,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.

Must live in or be willing to relocate to one of the following states to be eligible for hire: California, Florida, Vermont, Tennessee, Texas, New York, Washington, Nebraska, North Carolina, Arizona, Rhode Island, New Jersey, Missouri, Michigan, Massachusetts, or Illinois.

Major Duties and Responsibilities:

• Advise customers and deliver technical presentations on the use of products or services.
• Serves clients by responding to service complaints, problems, and questions.
• May advise on requirements application of HR best practices and client policies
• Develops, implements, administers, and revises client experience by working with the VP of HR Consulting and the Operations Manager to improve client retention and overall satisfaction with HR services.
• Sustain and grow HR client business by providing fast and accurate answers to inquires and offering Asure products to fulfill client needs
  
• Provide solutions to clients who have complaints with HR services
• Analyze customer data to improve client experience and deliverables
• Work with the HRBP and HRC team to ensure client projects, training and inquires are resolved within a timely manner
• Assists with establishing and driving full-service clients’ human resources priorities.
• Effectively and completely records and tracks documents, client activities, contacts, and deadlines such that other Asure employees can locate and comprehend client incidents and issues. Ensures documentation serves two requirements: 1) serves clients, and 2) accurately documents Asure involvement.

Qualifications and Requirements: The requirements listed below represent the knowledge, skill, and/or ability required to perform the duties. Reasonable accommodation will be made when appropriate.

• Bachelor’s Degree (B.A.) from four-year college or university, and four or more years of human resources experience and client relations; or equivalent combination of education and experience.
• PHR/SPHR or SHRM-CP/SHRM-SCP certification required, or ability to obtain certification within 12 months of employment.
• Computer literacy, accurate typing, and excellent Microsoft Office, e-mail, and research skills. Knowledge of XpertHR and SalesForce a plus as well as other HR systems.
• Demonstrated ability to manage and resolve client complaints.
• Demonstrated ability to cross sell and up sell clients.
• Outstanding verbal and written ability to correspond with clients, stakeholders and the HR team
• Knowledge regarding local, state, and federal employment law and accepted human resources practices.
• Ability to define problems, collect information, establish facts, and draw valid conclusions.
• Ability to respond professionally to a wide variety of common and uncommon inquires and situations
• Initiative, good judgment, and a high standard of professional business ethics. Professional manner required in appearance, speech, and presentation of self and developed materials.
• Ability to maintain highly confidential information received from clients and Asure.
• Excellent project management skills.
• Ability to handle frequent interruptions from clients and co-workers and easily adapt to ambiguous situations.
• Must be highly organized and work independently with a moderate level of supervision.

Benefits

• Medical, Dental, Vision, HSA, FSA- effective day 1!
• Basic Life, A+D, and STD
• 401K Program
• Employee Stock Purchase Program
• PTO

Our Mission

To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.

• Helping customers grow by getting the most from their human capital.
• Helping our employees grow personally and professionally.
• Growing relationships in our communities that inspire goodness.
• Grow shareholder value

Our Vision

Be the most trusted Human Capital Management resource to entrepreneurs everywhere.

Our Values

Reflect who we are and what we stand for as a company.

• Embrace Change
• Lead with Integrity
• Own the Outcome
• Deliver Awesome
• Be a Good Human

We are an equal opportunity employer. All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time. Criminal background checks conducted at employment offer.

NO AGENCIES PLEASE

Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asure’s mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.