Job description

Roles commencing: May 12, 2023

Looking for a career in customer service? Probe North America LLC in Lewisville, TX is hiring Full Time Customer Support Associates to join our new call center team. As a Customer Support Associate, you'll be the face of Probe CX's client in the North American market, providing world-class customer service to our valued customers.

In this role, you'll respond to inbound digital interactions, including web forms, apps, and social media, and perform administrative duties. We're seeking a self-starter who thrives in a fast-paced call center environment and is motivated to exceed customer expectations. The ideal candidate should be proficient in using MS products/Google and call center tools and possess excellent written and oral communication skills.

Key responsibilities include;

• Responding to customer service inquiries
• Updating customer accounts with appropriate notes and details
• Escalating critical issues to team leaders when required
• Ensuring the communication flow process is followed as per the QA guidelines, and
• Ensuring a fun and healthy workplace for all employees

Key Skills and Capabilities:

• Excellent customer service knowledge and skills
• Problem solving and conflict resolution skills
• Excellent written and oral communication skills
• Ability to analyze data
• Ability to build relationships & work collaboratively with organizational peers
• Efficient and accurate typing ability (minimum 50 WPM)
• Attention to detail
• Analytical skills

Qualifications and Typical Experience:

• 2 years’ experience in a financial/collections and/or customer service account (desirable)
• Previous BPO and/or contact center working experience (desirable)

Other Position Requirements:

• At least 18 years of age with a high school diploma
• Able to pass a employment, criminal and credit background checks
• Available full time hours (40 hours) per week
• Shift variance between 7:00am-7:00pm (Training 9:00am - 5:00pm)
• Subject to business demands, additional hours may be required
• Able to sit for extended periods of time

The other important stuff:

• Full-time opportunity
• Salary: $15.34 per hour
• Looking for an immediate start
• Benefits include dental/health/vision insurance, paid time off and on-the-job training
• Working from office in Lewisville, TX in call center environment
• Be part of starting a fun and collaborative work environment

A little about Probe:

At Probe North America LLC, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. Our headquarters are located in Australia, but after great success in other overseas markets like New Zealand and Philippines, we are opening our first US call center in Texas.

If you're looking for an exciting opportunity to work in a dynamic and challenging environment, apply now to become a part of our team at Probe North America LLC.

Job Type: Full-time

Pay: $15.34 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Lewisville, TX 75067: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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