Job description
Position: Customer Support
Compensation: Hourly, non-exempt, $19.25 to $22.75 per hour.
Employment Type: Full time
Job Location: Southlake, Texas
Agile Financial Systems (AFS) is a rapidly growing merchant services and financial technology company based in Southlake, TX. Our mission is to transform the payments industry into a transparent, service-centric space that intuitively advances the growth of individual businesses. Our goal is to provide the absolute best experience, customer service, and payment solutions for their merchants. AFS is out to change the game in the payments industry, and it all starts with having a committed, customer-focused support team, which is the backbone of the company.
Job Description:
- Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
- Open, notate, and complete client trouble tickets.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Provide assistance to internal and external customers while exhibiting tact, courtesy, and a professional demeanor.
- Resolve problems and implement solutions.
- Update customer information in the customer service database during and after each call.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Positively impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.
The successful candidate must have a background to include:
- High School diploma: bachelor’s degree preferred.
- At least 1 year technical or customer support experience preferred.
- Excellent oral and written communication skills.
- Proficiency with Microsoft Office Suite (Word, Outlook Excel, etc.)
Benefits Package:
- Full 401K, Medical, Dental, Life, and Vision Options Available
- Paid Vacation and Sick Time
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