Customer Support Representative

Full Time
Idaho Falls, ID 83404
Posted
Job description

Caliber is an ever-growing company with one purpose: support people in creating a safer home so they can age in place. We are looking for a bright individual who loves new challenges and wants to work at a company they can grow with. If you are intellectually curious, customer-oriented, and driven to excel, we would love to hear from you!

The mission of this role is to provide exceptional support for customers and astound them with compassion and understanding. This role will help the sales team to bring outstanding products and service so our customers can make their home a safe place for years to come.

The day-to-day consists of answering calls from customers, working closely with the production team to handle service challenges, learn the ins and outs of the production/service department to fill in for the Production Manager when necessary, and learn product specs to thorough detail.

Knowledge, Skills, & Abilities

Success managing time and executing multiple responsibilities simultaneously

Ability to communicate professionally and concisely in verbal and written form

Strong reasoning, judgment, and critical thinking

Adapt efficiently to changing or new situations

Ability to quickly learn and confidently use new computer systems and softwares

A knack for problem-solving

Strong work ethic and sound reasoning for prioritizing tasks

Active listening skills and compassion

Skills using Excel and other Microsoft Office programs

Growth Opportunities

90 day review with opportunity for pay increase

As a continuously evolving company, we want to play to each person and create opportunities that fit your strengths — where you can grow is up to you!

Visit our Website: CaliberMedicalSupply.com

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

  • Paid training

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Idaho Falls, ID 83404: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Work Location: One location

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