Always looking for the perfect place to stay on vacation? Interested in the world of Hotel and Alternative accommodations, from Yurts and Ryokans to Luxury Resorts? In this role, as a Senior Travel Product Manager you will be responsible for charting the roadmap to enable bringing in the most exciting and differentiating types of lodging content into our Travel Programs. This is a travel focused role focused on providing operations and partner-facing tools used to support cxLoyalty's and Chase's Lodging offerings. The position resides within cxLoyalty, a subsidiary of JP Morgan Chase.

Job Responsibilities

• Own the Lodging Content Tools product roadmap.
• Manage integrations from suppliers of content from all over the globe.
• Provide content and work with UX in order to create a best in class partner experience.
• Support Business objectives in extending and differentiating the depth of our inventory.
• Create and present new initiatives and efforts to senior management to secure funding and move the product forward.
• Assist in creating partner facing reporting capabilities.
• Manage multiple stakeholders.
• Document business requirements, determine technical feasibility and design solutions for launching functionalities.
• Single point of contact for the entire project lifecycle including planning, execution, scheduling and close-out for product features.
• Serve as the subject matter expert for base product functionality, client customizations, and relevant travel industry benchmarks
• Assist in creating partner facing reporting capabilities.
• Coordinate and perform product demonstrations with the client and to internal stakeholders.
• Define metrics for benchmarking; determine plan to measure, track and report on success.
• Gather and analyze needs throughout the organization to support your product.
• Responsible for UAT of any new product features.

Required Qualifications, Skills, and Capabilities

• Bachelor's degree required. MBA preferred.
• 4-6 years of business experience in product management.
• Travel knowledge is preferred.
• Thinks strategically to influence and provide tactical execution.
• Strong collaboration skills with the ability to effectively work cross-organizationally.
• Ability to motivate decisions.
• Ability to resolve conflicting situations.
• Exceptional communication skills.
• Experience in acting as a liaison between Business and Technical leaders with the ability to guide gathering, assessing, and approving business requirements.
• Has demonstrated leadership abilities in leading large and complicated cross-departmental projects.
• Delivers informative, well-organized presentations to both highly technical and non-technical business focused audiences across all levels within the organization, including Senior Management.
• Identifies critical issues and can demonstrate experience in influencing the resolution
• Pushes creative thinking beyond the boundaries of existing industry practices, current capabilities & processes, and mindsets of internal resources
• Strong organizational and analytical skills.
• Proficient with Microsoft Office including PowerPoint, Excel, Visio, Word, and Outlook.
• Ability to work in a fast-paced environment.
• Ability to build solid rapport with colleagues, partners, and clients.
• Ability to work well in a team setting.

About Us

cxLoyalty, a subsidiary of JPMorgan Chase, is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards, merchandise and incentives while using data and analytics to personalize, optimize and deliver a world-class customer experience. We have more than 40 years of experience designing, administering, and fulfilling market leading loyalty programs for our respected client and their customers. We increase customer lifetime value by making each experience personal and inspire consumers to speed, grow, and advocate. Based in Stamford, Conn., cxLoyalty has more than 1,700 associates and provides services to consumers in 14 countries.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans