Job description
- Act as an entry-level Sales Representative through Zendesk contact portals
- Provide Customer Service for current and future Service offerings
- Possess engaging customer-centric skills and ability to communicate effectively with people at all levels of the organization
- Maintain professional internal and external relationships that meet Corsair’s core values
- Guide visitors to the appropriate resource in the most efficient manner if additional expertise is needed
- Maintain composure with escalated or difficult customers, utilizing active listening and de-escalation method
- Aptitude and interest in constantly seeking ways to improve the customer sales experience
- Assists with special projects and other duties as assigned
- Identifies opportunities and solutions that improve current methods and actively participates in the changes of a constantly evolving team
- PC building experience required
- 1+ years Customer Service experience
- Experience in a multichannel (phone, email, CRM, live chat)
- Exceptional written and verbal communication skills
- Language skills: Fluent in English. Bilingual is a plus
CORSAIR (NASDAQ:CRSR), founded in 1994, is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines, CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans. CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality.
The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries. CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, and ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops.
BENEFITS:
- Comprehensive medical, dental, and vision benefits
- Bonus
- 401K Plan
- Tuition Assistance
- Employee Discount Purchase Program
- Paid Parental Leave
- Employee Stock Purchase Program
- Generous paid time off and holidays
- Pet Insurance
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