Job description

CUSTOMER SERVICE & DATA ENTRY

CHICO'S - FORT MYERS, FL

ON-SITE

8 AM 5 PM M-F NO WEEKENDS

$17 per hour

TEMP TO PERM – FULL TIME

BENEFITS

DESCRIPTION:

Our incredible growth has created an exciting opportunity for experienced and successful Customer Service & Data Entry for the Southwest Florida area. We seek motivated individuals for our roles that have an interest in both contributing to growing the company as well as their personal careers. If you have experience in the building services industry and delivering unmatched customer service, we would love to meet you.

RESPONSIBILITIES AND DUTIES:

• Customer Service handle multi-line call volume, organize and schedule appointments for service technicians, and respond to service calls.
• Receives incoming calls from customers requesting service.
• Calls customers to schedule service appointments.
• Creates service tickets using Sales Force
• Creates service appointments using Sales Force
• Schedules service technicians to complete jobs.
• Entering data into our system accurately and efficiently.
• Creates Warranty Service tickets to installers.
• Monitors service technicians’ completion of jobs assigned.
• Follow up with service technicians up to 24 hours after the scheduling.
• Re-Schedule service appointments as needed or required.
• Invoices service appointments that are completed
• Processes payments using Swipe Simple
• Responds to email and Webcase requests.
• Enters data in SalesForce/runs reports.
• Retrieves after-hours messages left on Parts/Service voicemail and handles.

REQUIREMENTS:

Required Skills:

• Must have excellent written and verbal communication skills.
• Able to analyze and solve problems as they arise.
• Must have excellent customer service skills.
• Must be able to multitask.
• Must be able to handle stressful situations.
• Must be organized.

Required Education & Experience

• High school diploma or equivalent
• Prior experience in customer service and data entry

BENEFITS:

We Offer an Excellent Benefits Package, on the 1st of the month following 90 days, Including:

• Medical, Vision, and Dental
• Health Savings Account
• Life Insurance
• Company-Paid Short-Term Disability
• Parental Leave
• Mileage Reimbursement
• 401(k) & Company Match After 90 days of employment, and so much more

At ttg, “We believe in making a difference One Person at a Time,” ttg OPT

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Fort Myers, FL 33966: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Type your email here:
• Can you begin working on Wednesday 05/17?
• Do you agree to a 7 year background check? A clean result will be required.
• For Immediate consideration please send your resume updated to: dviana@usattg.com with Data Entry Representative on the subject line

Experience:

• Customer service: 1 year (Preferred)
• Data entry: 1 year (Preferred)

Work Location: In person

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