Data Evaluation and Training Program Manager

The Higher Education Information (HEI) system is a comprehensive relational data warehouse that contains data supplied by Ohio's colleges and universities via the use of the Internet. HEI also contains data supplied by several federal, state, and local entities. HEI also consists of other components, such as the Higher Education Information Authentication (HEIAuth) system, the central user management system for HEI, and many other ODHE applications.

The Data Literacy and Training Program Manager will focus on advancing data literacy and training across ODHE and its partners. Partners include but are not limited to Ohio colleges and universities and other users who use HEI for grants or other purposes. The person in this position will serve as a point of contact between colleges and universities and other users who submit data to the HEI system and the ODHE Data Team. This person will also manage data file intake into HEI, troubleshoot data intake issues to maintain data base integrity, and communicate with and train college, university, other external users, and ODHE staff on the HEI system.

The Data Literacy and Training Program Manager will be the front-line support for issues reported by institutions in the both the HEI and HEIAuth systems. The person in this position will serve as liaison between the Ohio Technology Consortium (OH-TECH) and institutions of higher education and other users of HEI, reporting and troubleshooting problems and monitoring the timely progress of data submission into the HEI system. This person will also be responsible for documenting HEI procedures and keeping the documents up to date. The Data Literacy and Training Program Manager will increase awareness of available reports and analysis tools to reduce ad-hoc data inquiries and requests for the ODHE Data Team.

RESPONSIBILITIES AND PERCENT OF TIME:

Data Reporter Support, and Troubleshooting to Maintain Data Integrity (55%)

• Troubleshoot to clarify and resolve HEI and HEIAuth data submission issues; determine the cause of the issues that occur during data file loading into HEI. If necessary, replicate the issue on lower tiers (such as in a testing environment).
• Work with colleges and universities to validate their data according to ODHE specifications and maintain data integrity prior to loading data into HEI and following up with colleges and universities to ensure resolution of data integrity issues.
• Consult and collaborate with other data team members at ODHE or OH-TECH to help resolve issues.
• Document resolutions or findings for future use.
• Develop and maintain a training program for colleges and universities in the submission of their data.

Increase Data Literacy of Users (35%)

• With the Director of Data Management and Analysis, serve as liaison to the colleges and universities who submit data to the HEI System. Provide presentations and training for colleges and universities at conferences and meetings, and document outcomes.
• Improve data submission outcomes by analyzing issues reported in HEI and HEIAuth systems and suggest enhancements to applications to improve the data submission experience for colleges and universities.
• Discuss potential enhancements to HEI and HEIAuth with the Director of Data Management and Analysis to get approval to proceed. Then communicate and work as an analyst with OH-TECH to help test and implement bug fixes and/or enhancements.

• Be responsible for institutional data reporter onboarding and offboarding.
• Improve and document HEI and HEIAuth onboarding and offboarding processes and procedures.
• Create and maintain user guides for HEI and HEIAuth systems and provide training sessions to institutional users as needed, mainly to colleges and universities.
• Maintain HEI file-specific documentation on ODHE website.

Other Duties (10%)

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree or 5 years of experience equivalent to a business analyst.
• Experience in analyzing and troubleshooting data issues independently.
• Experience using data to draw relevant conclusions, and experience with data visualization techniques and tools.
• Experience in running meetings, trainings, and/or conferences.
• Good documentation skills.
• Ability to learn and manage in-house software.
• Strong communication skills.
• Ability to communicate technology needs and solutions to IT staff and a variety of parties.
• Experience in best practices for collecting data and using it in analyses.
• Experience with basic data base design and maintenance of data integrity.

PREFERRED QUALIFICATIONS:

• Experience using SQL.
• Familiarity with Jira and ServiceNow.
• Ability and desire to grow in the position, including a willingness to improve data analysis and visualization skills.
• Ability to self-manage a project from the point of data gathering to data presentation according to defined requirements.

Position requires administrative access to the HEI Auth and HEI system, which will require acknowledgement of stricter background check scrutiny

Requires successful completion of drug and background screening. Position works on-site two days each week and remotely three days.