DATA SPECIALIST | FOUR DAY WORKWEEK | HIRING UP TO $43,332

What will you be doing?

As our Data Specialist (Data Care Specialist) you will be the primary point of contact for all Volunteer Systems, including but not limited to Salesforce, which helps drive membership growth and operational efficiencies. Every day, you will enter program, membership and customer data into our systems, and resolve issues raised by customers, members and colleagues. You will also research, track, resolve and correct data issues and errors using Salesforce and Microsoft Excel. Every week, you will review and assign proper financial codes to financial assistance orders and submit unresolved problems to vendors for support. At least monthly, you will run data quality reports, analyze challenges and identify gaps in business processes, and compile and report on metrics and trends. You will also collaborate with business process owners to regularly update and maintain the Council's Volunteer Systems-related processes, procedures and best practices, and will be expected to provide training and technical assistance tools that support these items. To thrive in this role, you must have knowledge of, or the ability to quickly learn the Salesforce system, excellent conflict resolution, training and customer service skills; and the ability to process large volumes of data quickly and accurately.

This position reports to the Director of Member Experience and is part of a four-person team that includes the Director of Member Experience, a Senior Customer Care Coordinator, and a part-time Customer Care Coordinator.

Who are we seeking?

• A candidate that excels at Microsoft Excel and systems like Salesforce, e-commerce systems and event management systems.
• A Date Specialist that takes pride in their accuracy and is detail oriented.
• Someone with excellent time management skills who can plan, organize, and prioritize work, to successfully meet multiple deadlines.
• A Data Specialist who possesses outstanding conflict resolution, training and customer service skills, along with a working knowledge of database management practices and principles.
• A tech-savvy candidate who is comfortable working at an organization that is transitioning to a paperless environment.
• A Data Specialist who has the ability to work independently within a collaborative environment.

What else will you need?

• A bachelor's degree or equivalent experience required. Preference for degrees or coursework in a related field (e.g. information technology).
• Minimum of three years recent, relevant experience required.
• Salesforce experience strongly preferred.
• Experience with ecommerce and events software programs preferred.
• Bilingual (Spanish) preferred.

What will you get?

The hiring range for this position is $39,604 - $43,332.

This is a non-exempt, in-based, Data Specialist position located in our Lake Worth Headquarters. Office hours for our four-day workweek are Monday- Wednesday from 8:00 a.m. - 6:00 p.m. and Thursdays from 8:00 a.m. 5:00 p.m. with a half hour lunch; occasional evening and weekend hours may be needed during certain times of the year and advance notice is generally provided.

We are an energetic group that makes work FUN! We prioritize professional development, recognition, and well-being. We do this through voluntary diversity, equity and inclusion lunch and learns, required annual professional development goals, employee recognition preference questionnaires, workiversary mile "stones," monthly on-site yoga classes, an annual Health & Wellness Day, and more. In short, we take care of our team, so they can focus on building the next generation of changemakers, community leaders and CEO's.

We provide an exceptional environment and total compensation package that includes professionally decorated Class 'A' office space, a paid summer shut-down the first week in July, a paid winter break, and a four-day workweek; a generous amount of vacation and sick time; heavily employer-subsidized medical and dental insurance; employer-paid Teladoc; and employer-paid employee assistance program access, life and disability insurance. We also offer employees the opportunity to fund through payroll deductions discounts on veterinarian visits, a pre-paid legal plan, additional voluntary life insurance, flexible spending accounts, and vision coverage. Team members also are eligible to participate in a 401k plan with employer match from day one with no vesting period! An additional 401k profit sharing plan is also available after one year of service with a vesting schedule.

As if that's not enough, all team members are invited to join our Equity Team. We are also a Public Service Loan Forgiveness qualifying employer.

How do you apply?

Complete our online application or text 'JOBS' to 386-230-9744.

Girl Scouts of Southeast Florida, Inc. is an Equal Opportunity Employer. Applicants must be currently authorized to work in the United States for any employer. Girl Scouts of Southeast Florida does not sponsor applicants for work visas. Note: This posting may be closed or canceled at any time based on business needs.