Job description
United States, New York, New York
Airport Customer Service
12-May-2023
Ref #: 20914
LinkedIn Tag: #LI-DA1
How you'll help us Keep Climbing (overview & key responsibilities)
This role reports to the Below-Wing General Manager at JFK.
Ensures a smooth, safe and secure operation. Ensures distinctive customer service is delivered to Delta customers. Models Delta's vision and values. Promotes team building through motivational and directional coaching. Maintains and improves methods of communication. Manages and plans station costs in operating plan. Should facilitate the implementation and acceptance of change within the workplace. Accountable for all internal and external regulatory matters. Serves as liaison for all Delta initiatives across all divisions, connection carriers, and business partners. Responsible for ensuring that station goals are met or exceeded. Builds effective business partnerships with Delta's outside contractors/business partners. Resolves issues for customers regarding service failures or other complaints. Makes sound decisions with positive results. Demonstrates high level of customer focus, finding win-win solutions for the customer and Delta. Develops both strategic and tactical plans that create a safety-conscious environment which results in employee safety and wellbeing.
Salary: 74400.00 - 167700.00
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, industry-leading prot sharing program, and performance incentives- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications)
- Candidate should be highly motivated, self-directed, proactive, and have the ability to work effectively under pressure and time constraints
- Strong knowledge of Delta operational procedures and policies
- Ability to analyze data and performance measurements
- Ability to influence others and drive change
- Must set high standards of performance for self and others and must be able to guide others in adhering to these standards
- Ability to interact comfortably with passengers, Delta personnel, other airline personnel, Delta business partners, contract agencies/personnel, and personnel from federal agencies
- Ability to identify, evaluate, and refine functional results to improve the customer experience
- Must be able to multi-task
- A strong analytical background and excellent written and verbal skills
- Experience successfully managing a diverse work group is required
- Should exhibit strong organization skills
- Ability to make quick, prudent decisions
- Must be able to delegate responsibility
- Flexibility and personal stamina are required in order to sustain long working hours in a constantly changing environment
- Must possess strong customer service orientation
- Critical thinking and problem-solving skills required for effective service recovery
- Consistently prioritizes safety and security of self, others, and personal data
- Embraces diverse people, thinking, and styles
- Possesses a high school diploma, GED, or high school equivalency
- Must be at least 18 years of age and have authorization to work in the United States
What will give you a competitive edge (preferred qualifications)
- A four-year degree in business management or related fields or equivalent experience (minimum 5 years in leadership positions)
- Background in Finance
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