Job description

Provide workstation, laptop and Mac support; including deployment, configuration, and troubleshooting. Responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities:

• Monitor incident queues for issues and take ownership and assist customers as required

• Keep all support tickets up to date and well documented

• As required, provided documentation on issue resolution for other teams

Skills Required:

• Scripting with VBS and PowerShell
• Configuration Management Console queries and reporting.
• SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.
• Experience using the Microsoft Desktop Optimization Pack
• (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).
• Deploying PC's and providing support to end users in a large enterprise environment (1,000 PC's+).
• Install and configure PC hardware and peripherals.
• Develop, test, maintain PC images.
• Experience supporting PC's in a large domain environment.
• Repair PC's by replacing hard drives, motherboards, memory, etc.
• Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's.
• Knowledge of Active Directory and Required experience troubleshooting GPO's

Job Type: Contract

Pay: $25.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Harrisburg, PA 17110: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Certification: 3 years (Required)
• iOS: 3 years (Required)
• cripting with VBS and PowerShell: 3 years (Required)

Work Location: One location

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