Job description

Title: Desktop Support

Location: ONSITE required (Portland, OR)

Job Description:

Description:

· ECS - Desktop Support - Int Frontline technical support and guidance in planning, implementation and ongoing operations of LAN's and WAN's, and implementation of end user computing applications and devices for Client and business partners and employees.

· In general employees are responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk.

· For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by

Required skills

· Incident tickets: all secondary break/fix requests for electronic desktop equipment and

· Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g. building/installing computers for a new office.)

· Each level includes the skills and duties from the previous level.

· Essential Functions: Accepts trouble reports including such activities as:

· handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures.

· Provides excellent customer service to computer users.

· May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members. Coordinates Moves, Adds, and Changes to support complex LAN&WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures.

· Maintains and secures inventory of all hardware and software.

· Supervision Given and Received: Is competent in most phases of end user computing applications to work on own.

· Typically works under the general direction of the team lead and/or supervision of Manager. Problem Solving and Decision Making:

· Analyzes problems and takes corrective action. Customer Service Skills:

· Demonstrates professional behavior with all customers at all times.

· Develops a clear understanding of the customer's needs seeking information through clarifying questions.

· Maintains clear communications with customers regarding expectations and time frames.

· Follows up with customers after a problem has been resolved to inform them of any action taken. Sensitive to customer's frustration and responds professionally.

Basic Qualifications:

· Experience: Minimum two (2) years of professional experience, in end user computing and PC/Workstation based LAN applications.

· Education: High School Diploma or General Education Development (GED) required. License, Certification,

· Additional Skills:

o Knowledge of mobile devices.

o Current and recent Windows and , Lotus Notes, Microsoft Office Suite of products. Excellent customer service skills.

· Preferred Qualifications:

o Some technical consulting experience preferred.

o Bachelor's degree in computer science or IS Or four (4) years of experience in a directly related field preferred.

o Microsoft Certifications or training and/or A+ preferred.

Job Types: Full-time, Contract

Salary: $19.00 - $23.30 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Ground Floor Panorama City, CA 91402: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk (Preferred)
• Windows (Preferred)

Work Location: One location

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.