GENERAL DESCRIPTION OF POSITION

Reporting directly to the Chief Development Officer and will work closely with the Development Team (Grants Manager, Marketing Manager, and Special Events Sr. Manager). The Development Operations Coordinator ensures all donors are accurately captured in the donor database, uniquely recognized by organization, and included in future events, stewardship pieces, and solicitation appeals. This includes building comprehensive queries to support multitouch appeals based on giving, engagement, zip codes, and donor acquisitions through USPS, but not limited to these strategies. All donors will receive an individualized acknowledgement, as well as other stewardship campaigns throughout the year. This person will also be responsible for monthly budget reconciliations between Development, Special Events, and Marketing, this includes submitting check requests, invoices, and capturing in active budgets, as well as reconciling with Finance Department. The Development Operations Coordinator will be both meticulous in detail and analytical to convey the heart and business behind Brighton Center.

ESSENTIAL FUNCTIONS

The Development Operations Coordinator will be responsible for the overall data integrity of donors, board members, event participants, volunteers, and Brighton Center constituents (ECI/ECE alumni and Employees). They will manage all queries, and imports for the Appeals, Special Events, Marketing Campaigns, and stewardship pieces like the Annual Report. The responsibilities will include but are not limited to:

• ADMINISTRATIVE SUPPORT: The Development Operations Coordinator will manage all check requests, submitting invoices, credit card report for Chief Development Officer, and monthly reconciliation of an active budget for Development, Special Events, and Marketing. They will also support coordination and execution of meetings with vendors, special event committees, and board committee meetings. The Coordinator will also support the Grant Manager in submitting general organization information on specific grant applications. (30%)
• DATA MANAGEMENT: The Development Operations Coordinator is responsible for timely and accurately researching gaps in data, and continuously improving the accuracy of the donor profiles within the database. This includes complex queries to identify donors’ engagement, or lapsed engagement, for events, appeals, stewardship, and education pieces. Monthly they will be responsible for running reports to reconcile all contributions with finance, remove duplicate records within etapestry, and research constituents to enhance their profiles. The Coordinator will also manage all 3rd party employee giving platforms by updating Brighton Center information, as well as capturing donors giving amounts, contact information, and acknowledgments. They will continuously be improving their knowledge base of etapestry to enhance donor engagement and improve development efficiencies. (45%)
• STEWARDSHIP OF DONORS: The Development Operations Coordinator is responsible for timely and accurately recognizing a Brighton Center donor (monetary, in-kind, volunteer, third party, and/or influenced). This would include a personalized automated electronic acknowledgment, as well as a mailed letter within 72 hours of gift. This position would be responsible for overall systems, approaches, and coordination efforts to recognizing all donors for their contributions in a unique and personal way (ordering signage, gift, handwritten acknowledgments, social media postings, website blog posts, etc.) and will provide customized acknowledgements for all appeals. This position will also assist with the Social Media postings. (20%)
• OTHER FUNCTIONS: Directly assist the Chief Development Officer in overall department goal achievement. Provide event support at Taste of the Northside (April) and Best Night Ever Gala (November). They will also assist the team with internal employee engagement events like One Brighton Day. (5%)

QUALIFICATIONS

• Preferred: Two years of college with major coursework in Business or Public Administration or a minimum of 2 years’ experience with donor data systems (Raiser's Edge, Salesforce, etc.). Excellent written communication skills. Proactive self-starter with a strong results-driven orientation. Highly motivated and well-organized with a progressive record of achievement. Strong interpersonal skills, ability to work well independently and as part of a team. Excellent research, follow-through, analytical, problem-solving and presentation skills. Strong commitment to the mission, vision, values, and programs of Brighton Center and ability to effectively articulate these to motivate and encourage donors and prospects at all levels. High level of diplomacy and confidentiality. Ability to work some nights and weekends, as needed for events and deadlines. Knowledge of online fundraising tools. Experience and high level of comfort working with a diverse group of individuals (staff, volunteers, etc.). Experience in team-based, cross-functional work environment with effective and respectful communication as a top priority.

NECESSARY SKILLS

• High quality of work, organization and planning skills, problem solving and decision-making skills, self-improvement and initiative, adaptability and flexibility, excellent communication skills, ability to work well with others and independently and professionalism.
• Ability to align with Brighton Center Core Values.
• Ability to deal with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Ability to maintain data quality/integrity.
• Demonstrates problem-solving skills.
• Ability to multitask between dual monitor screens and multiple programs.
• Ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment.
• Ability to perform duties with speed and accuracy without immediate and constant supervision.
• Ability to communicate effectively (written and verbal) with families, staff, board and community members.
• Ability to make effective presentations on behalf of the organization both internally and externally.
• Ability to work with others in a supportive, professional, and collaborative manner.
• Ability to maintain a good working relationship with all co-workers and the general public and to use good judgment in recognizing scope of authority.
• Demonstrates behavior that is professional, ethical and responsible.
• Fosters teamwork and proactively addresses conflict seeking timely resolution.
• Ability to work well independently and maintain an organized office.

MENTAL & PHYSICAL DEMANDS

• Ability to analyze data, compute and compile reports.
• Ability to maintain emotional control under stress and empathize with staff, leadership, vendors, funders, board and families we serve.
• Ability to use critical thinking and problem-solving skills for effective decision making and judgment.
• Ability to ensure personal accountability.
• Ability to work flexible hours including evenings and weekends as required.
• Ability to lift and/or move up to 40 lbs.
• Ability to drive personal vehicle on occasion and have/maintain personal auto liability insurance.

TOP COMPETENCIES

• Written Communications
• Data Analytics & Visualization
• Organizational Agility
• Managing Relationships
• Integrity and Trust
• Intellectual Acumen & Adaptability
• Organizing / Planning
• Priority Setting