Job description
Job Posting:
This position is central to the company’s communication and collaboration mission, responsible for leading the development and execution of a broad digital workspace strategy based primarily on Microsoft 365 as a comprehensive communication, collaboration (including project management tools) and compliance platform. This position serves as the company-wide leader for the implementation and adoption of Software as a Service (SaaS) platforms, engaging departmental leaders throughout the organization and providing leadership, education, and hands-on execution in adopting new paradigms of working, and the application of modern user experience principles that are both relevant and effective for UMA.
This position requires a combination of communication skill, technical competency, and process improvement orientation. This position will be a hands-on self-starter who ensures the day-to-day operations of the Microsoft 365 and other SaaS based platforms are aligned to meet objectives of the organization.
The Director, Service Management reports to the Director, Service Management.
Minimum Requirements:
ACT WITH INTEGRITY
UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://careers-ultimatemedical.icims.com/
Purpose of the Position:
This position is central to the company’s communication and collaboration mission, responsible for leading the development and execution of a broad digital workspace strategy based primarily on Microsoft 365 as a comprehensive communication, collaboration (including project management tools) and compliance platform. This position serves as the company-wide leader for the implementation and adoption of Software as a Service (SaaS) platforms, engaging departmental leaders throughout the organization and providing leadership, education, and hands-on execution in adopting new paradigms of working, and the application of modern user experience principles that are both relevant and effective for UMA.
This position requires a combination of communication skill, technical competency, and process improvement orientation. This position will be a hands-on self-starter who ensures the day-to-day operations of the Microsoft 365 and other SaaS based platforms are aligned to meet objectives of the organization.
The Director, Service Management reports to the Director, Service Management.
UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.
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Anticipated starting salary of $125,000; pay rate negotiable based on experience and qualifications.
- Medical (including prescription), Dental, Vision (UMA subsidized)
- FSA/HSA (Depending on Medical Plan chosen)
- $50,000 Life Insurance (UMA paid)
- Additional Voluntary Life Insurance (Team Member paid)
- Employee Assistance Program – EAP (UMA paid)
- Long Term Disability (UMA paid)
- Short Term Disability (Team Member paid)
- Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
- Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
- 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
- Pet Insurance
- Identity Theft Protection
Key Responsibilities:
- Own the outcome. Execute as one collectively with IT peers and stakeholders.
- As a culture shaper and builder, models company values.
- This person will be responsible for leading a high-performance team.
- Inclusive leadership: adaptive and open growth mindset towards learning, embracing diversity, and inter-cultural awareness. Fosters new ideas and drives the continual learning and professional competency of self and team.
- Provide strong leadership in the adaptation of Microsoft 365, defusing contentious circumstances, securing consensus, managing the perception of loss of autonomy, and overcoming objections and the reluctance to change.
- Establish clear processes, controls, and best practices for Microsoft 365 use in support of the business.
- Lead the migration of files storage from LAN shares to the Microsoft 365 platform, including leadership on records management, classification, and Digital Loss Prevention within the Microsoft 365 platform.
- Provide day-to-day administration of the Microsoft 365 platform, including security administration and functional configuration of Microsoft 365 apps. Provide troubleshooting assistance, as necessary.
- Serve as the subject matter expert for Microsoft 365 collaboration apps and continuously develop knowledge and expertise in the administration of the platform.
- Provide training to power users, community managers and executives for new Digital Workspace platforms centered on Microsoft 365.
- Develop and implement management, support, and single sign-on structures for enterprise SaaS based applications (e.g., accounting, human resources, recruiting, payroll, facilities, purchasing, etc.)
- Bring clarity to ambiguous or uncertain aspects of use cases for Office 365, either technical or business in nature.
- Cultivate strong business relationships with key business stakeholders, demonstrating the ability to understand their needs and objectives, and gaining their trust in IT’s ability to execute and deliver Office 365 and other SaaS platforms.
- Manage and provide support for corporate IT managed SaaS based applications and other cloud solutions.
- Partner with other IT Application Owners to identify opportunities to integrate Office 365 workflows and apps with LOB apps and workflows.
- Champion the transformation of business process improvement and adoption of digital workplace technologies and ensure their effective governance, management, and administration.
- Partner with UMAs PR Communications team & the HR Teams in optimizing Office 365 as a CMS platform for UMA’s Intranet.
- Provide product expertise and work to co-develop effective employee engagement strategies based on Digital Workspace experiences.
- Work with the Student Portal Team to define and implement the Microsoft 365 Student Experience.
- Develop and lead program management, content and execution for Microsoft 365 use case and implementations.
- Support adoption and strategic use of Enterprise Communities.
- Partners with IT Security to enhance security posture and remediate issues.
- Adopt a “Player / Coach” position, contributing on an individual level as much as leading cross functional teams in the effort to advance new Digital Workspace adoption centered on Microsoft 365.
- Facilitate team organization and ceremonies such as stand-ups, sprint/iteration reviews/demos, and retrospectives, as needed.
- Establish a strong culture of accountability and high performance.
- Establishes process and technology strategy for assigned functions.
- Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.
- Demonstrates knowledge of and carefully all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures to team members, communicating same to team members.
Work Experience, Skills & Abilities:
Minimum Requirements:
- Bachelor’s Degree and or equivalent combination of education and work experience in a technical discipline.
- Ability to demonstrate that they have built and managed high performing teams
- 3 years’ experience administering and supporting ends users of Microsoft 365 solutions, e.g., Teams, OneDrive, SharePoint / Lists, Power Automate, Records Compliance, and Exchange Online.
- 3 years' experience configuring and supporting SaaS based enterprise solutions to industry best practices.
- IT leadership, motivated to inclusively collaborate with and serve others in achieving outcomes.
- Adept at stakeholder communications from the contact center to Senior leaders.
- Natural curiosity to learn, ask questions, identify mistaken assumptions, and bring an open-minded approach.
- A high level of initiative and results focused.
- Ability to manage a fully remote team.
- Critical thinking and business acumen.
Preferred Requirements:
- Minimum of 2 years leadership experience of like functions and at like or greater scale and complexity.
- Experience with higher education processes and technology, data, student information, learning and systems like Anthology, Brightspace D2L and similar.
- Applicable certifications – e.g., Lean Six Sigma, Microsoft Office 365, Azure, and/or security.
Working Environment:
- Home Office
- Up to 10% of travel required.
- Flexibility to work evenings and weekends as needed.
Physical Demands:
- Requires long periods of sitting at a desk working on a computer.
- Requires ability to travel
- Requires occasional bending, stooping, and squatting.
- Requires occasional lifting of up to 10 lbs.
OUR VALUES
Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody.
ACT WITH INTEGRITY
We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.
CHAMPION STUDENT OUTCOMES
We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.
COMMIT TO TEAM MEMBER SUCCESS
We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.
P
URSUE RESULTS WITH PURPOSE
We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.
HAVE FUN. BUILD ENERGY
Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.
WORK AS ONE
We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.
UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://careers-ultimatemedical.icims.com/
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