Job description

Follett On-Demand is seeking a DTG Project Lead to join our growing team! As an DTG Project Lead, you will repair equipment used to print t-shirts, take printers/products apart, and interact with Vendors over the phone. Successful applicants are responsible, self-motivated and confident, and willing to take initiative to improve current practices.

Job Responsibilities

• Support temps and full-time employees with software issues related to operating DTG printers.
• Troubleshoot, diagnose, and resolve escalated technical issues in a timely manner.
• Follow up with internal customers as required to resolve issues, documenting all communication and issues with detailed notes.
• Perform hands-on repairs and maintenance of direct-to-garment (DTG) equipment.
• Install, configure, and administer Kornit DTG printer/Windows PC hardware and software applications.
• Aid the department in innovating and improving procedures.
• Train others on the proper use of Kornit DTG printers.
• Make suggestions for improving information, operations, and procedures.
• Perform other related duties as assigned by management.

Qualifications and Requirements

• Minimum 3 year of experience in Kornit DTG printing (HD6, Avalanche, Polypro, etc.).
• Minimum 3 years of experience in Inkjet repairs.
• Minimum 3 years of hands-on experience in electronics and mechanical hardware repairs.
• Minimum 5 years of providing technical support
• Expertise using multimeters to safely measure AC & DC voltage and continuity.
• Experience handling FFC and other forms of electronic wiring and connectors.
• Thorough understanding of printer operation and communication fundamentals.
• Excellent verbal and written communication skills, including the ability to document technical procedures clearly and concisely with correct spelling and grammar.
• Ability to explain complex concepts and processes to inexperienced customers in layman’s terms.
• Positive attitude and ability to work effectively & productively with limited supervision.
• 35+ wps typing speed for efficient notetaking and documentation.
• Familiarity with Zendesk or similar case tracking systems.
• Strong familiarity with MS Windows-based PCs
• Familiarity with graphic design & editing software (Adobe Photoshop, Illustrator, Corel Draw, etc.).
• Good judgment and the ability to make timely, sound decisions based on policies & procedures.
• Strong organizational, problem-solving, and analytical skills.
• Must have a valid driver’s license and reliable vehicle.

Physical Demands and Work Environment

• Ability to travel.
• Required travel: 10%
• Ability to lift 50lbs

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Coppell, TX 75019: Reliably commute or planning to relocate before starting work (Required)

Experience:

• DTG (direct to garment): 3 years (Preferred)
• kornit maintenance: 1 year (Required)
• Warehouse: 3 years (Preferred)

Work Location: In person

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