Job description
This Director position will work directly for the SVP, Product & Technology at Blink Fitness. This
individual will bring both large company leadership and startup mentality experience with
demonstrated competency in both. S/he should have worked extensively in agile product
organizations with demonstrated success directing and motivating remote teams and delivering
large scale digital programs. Although based in the US, this role will interface with offshore
development teams in South America, India, and Asia. Ecommerce, wellness/fitness, and
subscription/membership experience strongly preferred.
Our desired candidate will be a digital business leader with experience building digital products
across app, web, and kiosk from conception to delivery, drive a customer centric approach and tie
delivery to superior business results. S/he will lead three direct reports and work with teams of
contractors in multiple geographies and oversee product, user experience, data, and digital
technology efforts to deliver strong outcomes. S/he will bring deep understanding of ecommerce
user behavior and user experience design best practices.
Responsibilities:
- Manage and mentor three product managers responsible for the app, web, and kiosk
- Design, implement and support best in class applications
- Author roadmaps, epics, user stories and use cases, functional and nonfunctional
new services and features.
- Act as the voice of the user by building deep customer understanding via meetings, surveys,
connects customer needs to our solutions
- Analyze the market to assess and prioritize the new product opportunity through a business
- Lead agile cross-functional teams to bring new features and functionality to Blink’s digital
- Develop digital solutions that put our customers at the center of everything we do and
- Influence decisions on marketing strategy, platforms, and customer engagement
- Development of compelling customer journeys and superior experiences in partnership with
Qualifications:
- Bachelor’s degree required; engineering, quantitative, computer science or related discipline
- 5+ years of professional experience building digital products across mobile, web, and
- Implemented products from ideation to implementation
- Experience with operationalizing data into digital experiences
- Experience in writing clear and concise user stories for both business and technical needs
- Agile certification and Product management certification preferred
- Ability to drive the ideation, design and delivery of digital solutions in close collaboration with
marketing, and senior leadership
- Experience in what it takes to build a scalable digital platform leveraging existing digital
(mobile, web, desktop, API)
- Experience in researching, analyzing and organizing customer needs and corresponding
products with a combination of vision, market/user/competitor research and usage metrics
- Experience in the Digital Product Management discipline doing business analysis,
- Outstanding record in designing innovative and data driven products, leveraging competitive
- Comfortable working with scrum teams / Agile release trains with different disciplines
- Strong customer focus and should be able to collaborate with users and customers to
- Experience in managing top of the marketing funnel (online customer acquisition), Google/
preferred
- Experience with WCAG and/or ADA design and compliance preferred
Pay Transparency: Min $160,000 - Max $180,000 + bonus
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