Description

Elevate your career at our award-winning resort in the beautiful hill and lake country of Horseshoe Bay, Texas!

POSITION: Director of Front Office

SUPERVISES: Front Office Manager, Transportation Manager, Rental Program Manager

Definition: The Director Front Office is responsible for operating and overseeing Guest Services, Transportation, and Front Office Operations. The Director will demonstrate a willingness to commit to actions necessary to move the resort/membership department forward on a daily basis.

General Duties:

• Operate and manage the Rooms division including Hotel, Front Office Activities and Transportation.
• Monitor and oversee daily operations and the coordination of all arrivals, departures, groups and VIPs.
• Ensure 100% Guest Satisfaction and respond to customer complaints proactively.
• Develop and implement the service strategy and initiatives.
• Monitor all activities within the Rooms division as they relate to customer satisfaction, employee morale and development to assure delivery of the highest level of guest service possible.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Maintain an understanding of reservations forecast and revenue controls to maximize rate, occupancy, and revenue.
• Develop, recommend, and implement budgets and manage expenses within approved budget guidelines.
• Prepare weekly reports on projected revenues and expenses.
• Perform special projects and other responsibilities as assigned.

Employment Standards:

• High School diploma or equivalent required. College degree preferred.
• 5 years’ leadership experience in the hotel/resort industry or rental management.
• Good problem solving, administrative and interpersonal skills are a must.
• Planning and organizational skills
• Proficiency in P&L analysis and budgeting.
• Strong leadership, training and team building skills.
• Demonstrate the ability to set and achieve very high standards of personalized guest service, while having strong technical skills to drive revenue and yield.

Physical & Mental Requirements:

• The employee must regularly lift and/or move up to 10 pounds.
• Must have neat and clean overall appearance.
• Must be able to walk and sit as a daily routine.
• Must be able to ascend/descend stairs as a daily routine.
• Must be able to communicate and disseminate information accurately, either written or verbally, with the general public or associates.
• Must be able to comprehend reading materials.
• Ability to work flexible hours including nights, weekends and holidays.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)