Job description

It is essential to create great first and last impressions for members and guests utilizing or visiting our facilities. This role includes managing a team. Managing departmental budget and continued cleanliness of the property. The Director of Housekeeping needs to be calm under pressure as the environment can be highly stressful at times. Good leadership qualities and excellent people and customer service skills are paramount to this role. Inspecting facility areas to ensure members/ guests check in to ensure that they are clean and ready for occupancy. Manage conflict resolution. Conducting daily walkthroughs of facilities to check for cleanliness and proper operation of equipment for day and night crews.

Schedule and assign work to subordinates, taking into account special projects and/or events.

• Inspect guest facility areas, public areas, and Refuge lock rooms areas, etc. to ensure they meet established standards of cleanliness and orderliness.
• Manage complaints regarding housekeeping service and equipment, following up to ensure corrective action has been taken.
• Hiring, training, scheduling, and supervising housekeeping staff members to ensure that they are performing their tasks effectively.
• Making sure that all areas are clean, orderly, and presentable at all times by performing regular inspections of all areas on and around the premises.
• Maintaining inventory of supplies in order to purchase additional items as needed.
• Proficiency in computer skills.
• Ensuring that the premises are clean and well maintained at all times.
• Monitoring employee attendance and productivity. Addressing any issues that arise with them.
• Reviewing facility maintenance requests from staff members in order to ensure that repairs are made in a timely manner.
• Scheduling cleaning staff shifts and ensuring that each employee has the proper supplies to perform their job.
• Prioritizing work and collaborating with other department leaders and supervisors as necessary to prepare for upcoming events.
• Managing departmental expenses.

EDUCATION REQUIREMENTS:

An associate degree is required for housekeeping positions. Preferably a bachelor’s degree in hospitality or a related field. Or an equivalency of 10 years of management in housekeeping within hospitality or service industries experience. Management skills include knowledge housekeeping maintenance, including time management, communication, customer service, business, computer skills and some budgeting skills needed.

ESSENTIAL PHYSICAL REQUIREMENTS:

· Professional demeanor, ethical behavior and excellent interpersonal skills.

· Must have previous customer service experience within a hospitality setting.

· Able to work with computer systems.

· Flexibility in work schedule to include weekends and holidays.

· Ability to work in all weather conditions- in and outside.

· Ability to carry and lift 50+ safely.

· A good amount of physical stamina to stand for long periods, stoop and bend.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Ability to commute/relocate:

• Carmel-by-the-Sea, CA 93923: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cleaning: 3 years (Preferred)

Work Location: In person

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