What's in it for you? Competitive pay based on experience!

We offer membership to our travel club as a benefit to every employee after their first few months. This includes:

• Access to deeply discounted stays at our resorts
• Access to discounted stays at partner resorts and hotels
• Discounts on other travel-related expenses like airfare, car rental and more.

Full time employees can also look forward to a more comprehensive benefit plan including medical, dental, vision, company paid life insurance, 401(k) with company match, ancillary benefits, and much more! Peppertree Ocean Club is managed by LaTour Hotels and Resorts, Inc., and as an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own.

POSITION SUMMARY

Primary responsibilities include the efficient and effective operation of the Housekeeping Department to the highest standards and guest satisfaction. The ideal candidate will be omnipresent, detail-orientated, and forward-thinking. The Director of Housekeeping supervises and oversees the daily performance and appearance of the property via direction and supervision of the housekeeping team with a critical eye for detail, training, and enforcing standards of excellence while developing a cohesive team with a can-do and guest-first attitude.

ESSENTIAL FUNCTIONS

• Coach & counsel team members to ensure that all policies, procedures, and standards are being maintained.
• Inspects rooms to ensure a First Class impression.
• Daily walk-through of the property; effectively follow-up on any findings, gain agreement on a written action plan; follow-up on individual's performance to the action plan as necessary.
• Conducts daily quality checks, remediation, and subsequent training for Housekeeping associates with full documentation in accordance with Company Policy and Standards.
• Enforce Housekeeping cost controls, determine cost-effective methods to increase productivity, ensure operating supplies necessary for the optimum guest experience are available.
• Conduct documented shift-meetings with all Housekeeping staff; communicate standards of cleanliness, review scores, department goals, and celebrate achievements to build morale and team spirit.
• Maintain, organize, and control inventory of guest and housekeeping supplies and linen; order replacement of supplies and equipment as needed.
• Ensure excellent communication and follow-up.
• Ensure all housekeeping staff are aware and follow proper safety standards and are familiar with emergency procedures.
• Perform other duties as needed to ensure the smooth operation of the property.

POSITION QUALIFICATIONS/REQUIREMENTS

• Prior Housekeeping and supervisory experience required.
• Must be a hands-on manager.
• Must be organized and detail oriented.
• Individual must have a great deal of flexibility in schedule to accommodate business needs. Must be available on weekends.

Experience

• Three years of management or supervisory experience preferred.
• Experience in a Condo-property setting preferred.
• Experience with Property Management Systems preferred.

LHRs Core Competencies

Customer-Orientation: A focus on meeting and exceeding customer expectations; a continuous awareness of how all work tasks and daily activities impact the customer.
Oral and Written Communication: The ability to recognize and appropriately communicate critical information; a focus on professionalism and etiquette in all communications.
Conflict Management: Orientation toward solutions in times of conflict; ability to maintain composure of self, influence composure of others, and effectively mitigate conflict situations.
Self-Discipline: A natural tendency toward achievement of goals and thorough completion of all tasks; ability to work through unforeseen obstacles and maintain focus on overall expectations.
Professional Conduct: Continuous positive representation of the organizational brand; awareness of ones surroundings and the ability to develop professional relationships with all staff.
Adaptability to Change: Positive approach to minor or major changes; the ability to help others maintain a positive attitude through times of change

Knowledge & Skills

Ability to communicate effectively with others using the spoken word as well a writing clearly and concisely.
Ability to pay attention to the minute details of a project or task.
Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions.
Ability to focus on a goal and obtain a pre-determined result.
Ability to look beyond the standard solutions.
Ability to operate a computer and understand Word, Excel and any other programs deemed necessary by management.

PHYSICAL REQUIREMENTS

WORK ENVIRONMENT
Individual will be required to work both indoors/outdoors.