Job description
DIRECTOR OF MEMBERSHIP
CLAYTON MEMBERS CLUB AND HOTEL DENVER, COLORADO
Reports to General Manager - Position is Exempt
CLAYTON MEMBERS CLUB AND HOTEL DENVER, COLORADO
Reports to General Manager - Position is Exempt
WHO WE ARE
Hotels done differently. It is not just a slogan or catchphrase; it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.
A little bit rebel, a little bit refined, Clayton is smart and sophisticated, charming, confident, and always down for shaking up the status quo. Consistently moving the needle on what a membership club can be, Clayton demonstrates a unique spirit, constantly challenging what it means to gather and engage while connecting guests to each other and what inspires them. Clayton believes the more interested you are, the more interesting you are! At Clayton, the ideals of Opportunity, Equity, and Inclusion (OEI) for our members are at the forefront of the community and the environment we create.
Clayton Members Club and Hotel is managed by Aparium Hotel Group which was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.
WHO YOU ARE
Your past experiences have led you to understand that community happens intentionally though organically. There is an art + science to getting a communal setting just right, and it is all about the people in it. A carefully curated group of people will inspire one another by being unique and diverse, curious, and captivating and you are the gravity in the center of it.
You place great value on the quality of your experiences and the richness of your life and have what Iggy Pop and David Bowie referred to as a “lust for life.” Your thoughts and actions are progressive, forward, diverse and community minded. In your personal life you are always seeking new experiences and exploring a variety of communities. You are open minded and always open to expanding your view of the world. You make it a point to attend events across a spectrum of art, music, theater, education, sports, or anything else that awakens your curiosity. The more inspired and unique, the better. In your friend group you are the person that organizes everyone to try that new restaurant, go to that show you read a review of, or get away for a weekend to somewhere you have never been.
THE ROLE
Clayton is in search of a Director of Membership; this role will report to the General Manager. This role leads all aspects of the curation, planning, and maintenance of the Clayton’s ideal club membership base, event calendar and partnerships. The Director develops and executes the long-term planning and strategic organization of the membership base that will stabilize at approximately 3,000 Members. The Director will also oversee the Committee, Artist, and Partner Memberships.
Clayton is a focal point within the affluent neighborhood of Cherry Creek. Given its prominent location, the hotel and membership club serve as a dynamic gathering point, where residents and club members blend seamlessly with visitors. The Director will develop and enrich the membership base and lead the membership and events teams in addressing and resolving all membership and programming needs. The Director will also lead the Membership Committee, which is overseeing the committee’s responsibilities as it pertains to connecting the most dynamic group of individuals who are committed to the community through kindness and artistic inspiration.
EXPERIENCES REQUIRED
WHO YOU ARE
Your past experiences have led you to understand that community happens intentionally though organically. There is an art + science to getting a communal setting just right, and it is all about the people in it. A carefully curated group of people will inspire one another by being unique and diverse, curious, and captivating and you are the gravity in the center of it.
You place great value on the quality of your experiences and the richness of your life and have what Iggy Pop and David Bowie referred to as a “lust for life.” Your thoughts and actions are progressive, forward, diverse and community minded. In your personal life you are always seeking new experiences and exploring a variety of communities. You are open minded and always open to expanding your view of the world. You make it a point to attend events across a spectrum of art, music, theater, education, sports, or anything else that awakens your curiosity. The more inspired and unique, the better. In your friend group you are the person that organizes everyone to try that new restaurant, go to that show you read a review of, or get away for a weekend to somewhere you have never been.
THE ROLE
Clayton is in search of a Director of Membership; this role will report to the General Manager. This role leads all aspects of the curation, planning, and maintenance of the Clayton’s ideal club membership base, event calendar and partnerships. The Director develops and executes the long-term planning and strategic organization of the membership base that will stabilize at approximately 3,000 Members. The Director will also oversee the Committee, Artist, and Partner Memberships.
Clayton is a focal point within the affluent neighborhood of Cherry Creek. Given its prominent location, the hotel and membership club serve as a dynamic gathering point, where residents and club members blend seamlessly with visitors. The Director will develop and enrich the membership base and lead the membership and events teams in addressing and resolving all membership and programming needs. The Director will also lead the Membership Committee, which is overseeing the committee’s responsibilities as it pertains to connecting the most dynamic group of individuals who are committed to the community through kindness and artistic inspiration.
EXPERIENCES REQUIRED
- Minimum of five (5) years of progressive leadership in a role that is hospitality driven, in sales or business development, club or association memberships, or food + beverage.
- Minimum of three (3) years in leading and developing a team.
- Candidate must have deep community ties, an extensive network in Denver and relationships with businesses, community organizations and high-profile personalities.
- Preferred experience in media, public relations, or communications.
- Preferred experience with curating and producing events.
- Preferred experience with creating community with a deep commitment to inclusion and all aspects of OEI.
- Intermediate understanding and use of social media platforms such as Instagram, Twitter, and Facebook.
- Intermediate skills in Microsoft Excel and Word to create spreadsheets, proposals, and policies.
- Advanced proficiency of the English language to professionally communicate in writing and verbal.
WHAT YOU WILL DO
- Uphold and role model the company’s principles of People, Place, and Character, while encouraging your direct reports to embody our values that drive collaboration, intuitive service, and trans-local hospitality.
- Create an inclusive community at Clayton and ensure that Clayton’s Five Pillars (Be Inclusive, Be Authentic, Be Fun, Be Generous, Be Curious) are used as a north star for membership and events.
- Lead the membership and events teams and their division of responsibilities for achieving their assigned critical path objectives; collaborates frequently with ownership and headquarters for support, clarification, direction, approval, and potential risks; comfortable in leading through ambiguity to achieve certainty.
- Responsible for creating and maintaining the ideal membership base for Clayton.
- Maintain investor relationships via Clayton’s Ambassador Program and vet their personal member requests, direct liaison with owners and investors for tours and VIP services.
- Maintain membership contracts; and will partner with external counsel on any necessary changes or amendments; and will exercise maturity, sound judgment and discretion when evaluating and communicating member disciplinary action and ensuring the action is followed through.
- Strategically selects individuals to serve on the Clayton Membership Committee who best exemplify the shared values of the club and ensure the Committee are accountable to their commitment to grow the reach of Clayton in the community.
- Work in collaboration with the Director of Operations to oversee the Membership and Events Team and all Membership and Events Operations to ensure the vision, aesthetic and service standards of the club are upheld.
- Demonstrate a commitment to the success of the entire hotel by participating in all Executive Committee meetings, providing thoughtful, insightful suggestions to support the Membership and Events Team at the highest leadership level.
- Communicate regularly with the Clayton Ownership Committee, Asset Manager and General Manager to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation.
- Make financially sound decisions on revenue projections, to drive profitability, and actively participate in forecasting and budgeting process for the Membership department.
- Perform administrative duties to build and maintain “Clayton’s Membership Handbook” to ensure all members are aware of expectations and held accountable for the values of the club.
- Work with the operations team leaders to train hotel and food + beverage associates on the membership program and its policies and procedures.
- Observe conditions of all physical facilities and equipment in the membership areas, working in collaboration with the Operations Team to ensure the best possible member environment.
- Serve as liaison between members with event ideas and events team in curating an event calendar that appeals to all Members. Oversee the promotional platforms to ensure Member events are well promoted and well attended.
- Create and maintain partner relationships with other high-profile brands and personalities to bring an elevated calendar of events to Clayton.
- Continual Application Review for New Members and support protocols to retain and recover existing Members.
- Create Quarterly Membership Acquisition & Retention Report for Stakeholders.
- Attend events at Clayton throughout the month to host and engage with members and event partners.
- Maintain a public and community profile by attending relevant events in the city of Denver, and holding regular meetings with community leaders, cultural stakeholders, and business leaders.
- Maintain a social media presence that is a vehicle for promoting Clayton and the benefits of Membership.
HOW YOU LEAD
- Adventurous: Comfortable in seeking out new experiences, exploring the unknown and are unlikely to have a routine, and encourages their peers to do the same. Discovers the hidden stories and insights of their communities, and continually explores their neighborhood and city to identify what is new. Understands that the FOMO (fear of missing out) can be a good thing.
- Gregarious: Demonstrates an extroverted personality and is fueled by meeting new people, forming new partnerships and new experiences. You seek and initiate new relationships within the hotel and community and take a general interest in the personal stories of the individuals they meet and work with.
- Harmonious: Sees the bumps in the road ahead of time and takes precautions to steer around and resolve potential conflicts with all stakeholders. Works within the community to establish mutually beneficial relationships; can be a chameleon and shape their style and presence to fit any situation and audience.
- Intelligent: Exhibits emotional maturity and intellectual health to adapt to a variety of people from diverse backgrounds and situations that may occur with the demands within the lifestyle of individuals who are club members. They remain unflappable in contentious situations and knowledgeable in how to deescalate emotional responses.
Position Rate of Pay: $90,00 - $115,000
Benefits: We are pleased to offer a comprehensive array of valuable benefits to protect your health, your family, and your way of life. All full-time regular associates are eligible to enroll in our benefit plans that include medical, dental, vision and supplemental insurances.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.
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