Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Residence Life and Housing invites applications for the position of Associate Director of Housing Operations.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

Residence Life and Housing provides an environment of learning which fosters ongoing holistic development for all community members by creating and sustaining inclusive communities rooted in ethical decision-making and intentional and supportive connections. The Residence Life and Housing team is committed to developing a caring, vibrant, student-centered living and learning program.

Reporting to the Director of Residence Life and Housing, the Associate Director of Housing Operations is responsible for the leadership and management of WCU owned and operated residential facilities including over 2,000 beds in four traditional-style buildings and two apartment complexes. The Associate Director plans and oversees the advancement of a business operation generating $13.5M in housing revenue; oversees the planning of department assessment initiatives to measure student satisfaction with their living environment; and creates metrics to ensure short and long-term strategic priorities are in place to support department, division and University strategic plans.

The ideal candidate will demonstrate a comprehensive understanding of budget management, housing assignments and operations policies, practices and procedures, data and systems management; a commitment to contribute to a a fast-paced, student-centered dynamic environment; and the ability to work collaboratively with a variety of constituencies from diverse backgrounds.

Responsibilities include:

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  Supervise and participate in the implementation, and management of the housing technology database management system, and University systems integration to ensure successful completion of the housing assignment process
• Provide leadership, planning, development, and implementation of housing operations initiatives
• Manage software implementation and upgrades, data management, and data reports
• Develop and maintain strong working relationships that best position WCU Housing in the competitive marketplace through collaborative efforts with areas such as Admissions, Facilities Management, and Dining Services
• Collaborate to develop and implement short and long-term construction and renovation projects
• Serve as a primary contact and strong support for the University’s affiliated housing University Student Housing (USH)
• Implement occupancy management in alignment with enrollment projections
• Communicate with students, parents and families about the housing process
• Create and maintain housing dashboard and conduct occupancy assessments
• Collaborate to create replacement cycles
• Direct policy related to the application, billing and payment, and housing assignments
• Oversee contract administration, assignments, charge assessments, exemption and termination requests, refunds, and other inquiries, or concerns related to housing contracts
• Direct the implementation, integration, and maintenance of software platforms necessary to efficiently and accurately manage occupancy
• Address the concerns of parents, families, and students related to their housing assignment, charge assessment, and living experience

• Three years of full-time, post-graduation experience in higher education/student affairs, residence life, and / or housing where housing operations were a significant part of the experience
• Bachelor's degree in education, business, or related field
• Three years of supervisory or managerial responsibilities
• Availability to work evenings and weekends when necessary
• Availability to participate in on-call duty rotation and arrive to campus as required in emergency situations

• Three plus years of full-time professional experience in housing and residence life
• Budget management experience
• Experience utilizing, implementing, and managing database management systems (StarRez / Adirondack)
• Experience utilizing enrollment projections to manage occupancy
• Experience managing housing application and room assignment processes
• Experience creating complex reports to manage and analyze data
• Experience collaborating with facilities to manage building renovations and upgrades

Ask about opportunities to work from home and alternate schedules.

Review of applications will begin immediately and continue until the position is filled.

Candidates should apply online at https://www.schooljobs.com/careers/wcupa. Application materials must include a resume, cover letter and references (all required for consideration).

Applicants must successfully complete the interview process to be considered as a finalist.

Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.

All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

WCU proudly offers comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, many wellness programs, a tuition waiver for self and family members, and training, development and advancement opportunities.

• On the first working day, new employees are eligible to enroll in medical, prescription, dental and vision benefit plans. Medical and prescription drug coverage includes PPO health, prescription drug, and hearing coverage.
• Dental and vision coverage is offered at no cost to employees.

• The Healthy U Wellness program rewards participants with reduced health care premiums and provides tools and resources to maintain good health.
• Flexible spending accounts allow employees to withhold income from their paychecks before taxes for reimbursement of approved medical and dependent care expenses.
• A University mission to support employee personal and professional growth.
• PASSHE tuition waiver lowers the cost of college expenses.
• Leave and time-off benefits include generous paid vacation, paid sick time, military leave and paid time off for most major holidays.
• Choice of two group retirement plans with generous employer contributions.
• Voluntary retirement plans offer two additional options to save and invest money for retirement and are available to all employees upon their date of hire.
• Group life insurance is provided at no cost to all permanent employees.
• Voluntary long-term disability insurance (LTD) and voluntary group life and personal accident insurance (VGLIP/AD&D) are available to employees.
• State Employee Assistance Program (SEAP) provides a wide range of free services including counseling, legal, and financial services.

For additional benefit details please see the PASSHE EMPLOYEE BENEFITS PAGE .

The information is provided for general purposes only. Legal Plan Documents will govern any discrepancies that may arise. Benefits, benefit levels, and eligibility rules are subject to change. The benefits described are available to most employees; however, certain eligibility requirements must be met.