GENERAL DESCRIPTION OF POSITION

The Regional Director of Retail Operations is responsible for the effective, efficient, financially prudent, and safe operations of Goodwill's retail stores in an assigned district. Under the direction of the Vice President of Donated Goods, assists in the achievement of the retail enterprise departmental goals and objectives. Works closely with other Directors of Stores and the Director of Operations.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, I-CARE Values, and Mission in everything you do and every interaction you have with co-workers, persons served, customers, donors and stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides guidance and oversight for Store Managers within their assigned territory to meet the financial, production, customer service and efficiency objectives set forth in the retail annual plan and budget.

2. Conducts quarterly store audits to verify consistency with the standards of operations, which have been established to guide the safe and efficient operations of the Goodwill retail store.

3. Monitors financial performance and key performance indicators on a weekly, monthly, quarterly, and annual basis to ensure that budgetary objectives are met.

4. Provides the necessary training/development activities for retail store management teams to achieve success.

5. Prepares and submits reports, as necessary, concerning financial performance, production, expenses, etc. that are critical to effective operations.

6. Hires, trains, and evaluates performance; recommends or initiates promotions, transfers, and disciplinary action.

7. Provides recommendations for store maintenance, safety, and facilities related issues that go beyond the responsibility of store management.

8. Ensures store compliance with governmental and regulatory requirements.

9. Maintains standards of loss prevention through regular assessment of activities surrounding cash handling, overs/shorts, voids, discount exceptions, etc. Recommends changes to standard operating procedures to assure ongoing vigilance in loss prevention and security awareness.

10. Assists in the development of retail expansion plans/initiatives. As necessary, executes new store openings.

11. Acts as a champion for change throughout the retail enterprise. Recommends and supports changes to benefit the overall enterprise team.

12. ADMINISTRATION: Works with Store Managers to prepare the initial proposed annual plan and budget for assigned retail stores.

13. ADMINISTRATION: Participates in the development of the overall Retail Enterprise annual plan and budget.

14. ADMINISTRATION: Assists in the establishment of retail store standard operating procedures and provides training/development as necessary to ensure continued compliance.

15. ADMINISTRATION: Provides guidance to store management teams related to applicable human resource standards/guidelines necessary for effective employee management/development.

16. ADMINISTRATION: Prepares monthly profit/loss reviews, which highlight performance issues related to achievement of budgetary objectives and maintenance of expected retail margin.

17. ADMINISTRATION: Oversees weekly store management schedules and monitors/evaluates store management coverage.

18. ADMINISTRATION: Participates in and conducts weekly L10 Meetings.

19. ADMINISTRATION: Perform any other related duties as required or assigned.

20. Provides guidance and oversight for Store Managers within their assigned territory to meet the financial, production, customer service and efficiency objectives set forth in the retail annual plan and budget.

21. Conducts quarterly store audits to verify consistency with the standards of operations, which have been established to guide the safe and efficient operations of the Goodwill retail store.

22. Monitors financial performance and key performance indicators on a weekly, monthly, quarterly, and annual basis to ensure that budgetary objectives are met.

23. Provides the necessary training/development activities for retail store management teams to achieve success.

24. Prepares and submits reports, as necessary, concerning financial performance, production, expenses, etc. that are critical to effective operations.

25. Hires, trains, and evaluates performance; recommends or initiates promotions, transfers, and disciplinary action.

26. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 6 years related experience and/or training, and 5 years related management experience, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; ability to write and speak simple sentences as a means for basic communication. ability to read and understand simple instructions, short correspondence, notes, letters and memos; ability to write simple correspondence. ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. ability to read, analyze, and understand general business/company related articles and professional journals; ability to speak effectively before groups of customers or employees. ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. ability to read, analyze, and understand common scientific and technical journals, financial reports, and legal documents; ability to respond to complex or difficult inquiries or complaints from customers, regulatory agencies, or members of the business community.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license and clear MVR.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Bachelor's degree strongly preferred.

SOFTWARE SKILLS REQUIRED

Intermediate: Human Resources Systems, Payroll Systems, Spreadsheet, Word Processing/Typing

Basic: Accounting, Presentation/PowerPoint

INITIATIVE AND INGENUITY

SUPERVISION RECEIVED

Under general direction, working from policies and general directives. Rarely refers specific cases to supervisor unless clarification or interpretation of the organization's policy is required.

PLANNING

Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the organization and delegation of work operations for a group of employees engaged in widely diversified activities.

DECISION MAKING

Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of large organizational component and the organization's clientele.

MENTAL DEMAND

Intense mental demand. Operations requiring sustained directed thinking to analyze, solve, or plan highly variable, administrative, professional, or technical tasks involving complex problems or mechanisms.

ANALYTICAL ABILITY / PROBLEM SOLVING

Oversight. Activities covered by expansive policies and objectives, and oversight as to execution and review. High order of analytical, interpretative, and constructive thinking in varied situations covering multiple areas of the organization.

RESPONSIBILITY FOR WORK OF OTHERS

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises and manages multiple departments through 5 to 8 supervisors who supervise 100+ employees who are engaged in diversified activities.

Supervises the following departments:

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT

Regularly responsible for funds, building premises, inventory, or other property owned or leased by the organization and, in addition, may have temporary custody and responsibility of property, which through carelessness, error, loss, theft, misappropriation, or similar action would result in very important monetary losses to the organization. The total value for the above range from $10,000,000 to $25,000,000.

ACCURACY

Probable errors would normally not be detected in succeeding operations and could possibly affect organization-patron relationship, involve re-work, or additional expenditures in order to properly resolve the error. The possibility of such errors would occur quite frequently in performance of the job. May also cause inaccuracies or incomplete information that would be used in other segments of the organization as a basis for making subsequent decisions, plans, or actions.

ACCOUNTABILITY

FREEDOM TO ACT

Moderately directed. Freedom to act is given by upper level management guided by general policies and objectives that are reviewed by top management.

ANNUAL MONETARY IMPACT

The amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, savings from new techniques or reduction in manpower.

Large. Job creates a monetary impact for the organization from $10mm to $50mm.

IMPACT ON END RESULTS

Moderate impact. Job has a definite impact on the organization's end results. Participates with others in taking action for a department and/or total organization.

PUBLIC CONTACT

Regular contacts with patrons, either within the office or in the field. May also involve occasional self-initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.

EMPLOYEE CONTACT

Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs, plus frequent contact with senior level internal officials.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Occasional use of highly complex machines and equipment; specialized or advanced software programs.

WORKING CONDITIONS

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to use hands to finger, handle, or feel, reach with hands and arms, talk or hear; regularly required to stand, walk; and occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl, taste or smell. The employee must occasionally lift and/or move up to 50 pounds; regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; distance vision; and color vision.

ADDITIONAL INFORMATION

Demonstrated ability to manage/develop budgets, monitor/manage key performance indicators, improve efficiency, and implement/manage production standards.

Demonstrated ability to manage human resource functions within a store environment and partner with the Human Resource team, as necessary, for recruitment, performance management, etc.

Must be able to interact cordially and productively with a variety of people.

Comfort working in a team environment, with a diverse staff, and with people with disabilities.

Must be able to read, write, and communicate clearly in English.

Must be able to work a flexible schedule, on short notice, occasionally including nights and weekends, and frequently in excess of 40 hours per week.

Occasional overnight travel required.

Ability to function in a hectic work environment with occasional periods of high stress.

Must be able to take initiative and make decisions within policy with little supervision.

Must possess good organizational and communication skills. Must be able to provide effective leadership to the retail operation.

Must have a working knowledge of valuation of merchandise is beneficial.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 6 years related experience and/or training, and 5 years related management experience, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; ability to write and speak simple sentences as a means for basic communication. ability to read and understand simple instructions, short correspondence, notes, letters and memos; ability to write simple correspondence. ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. ability to read, analyze, and understand general business/company related articles and professional journals; ability to speak effectively before groups of customers or employees. ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. ability to read, analyze, and understand common scientific and technical journals, financial reports, and legal documents; ability to respond to complex or difficult inquiries or complaints from customers, regulatory agencies, or members of the business community.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license and clear MVR.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Bachelor's degree strongly preferred.

SOFTWARE SKILLS REQUIRED

Intermediate: Human Resources Systems, Payroll Systems, Spreadsheet, Word Processing/Typing

Basic: Accounting, Presentation/PowerPoint

INITIATIVE AND INGENUITY

SUPERVISION RECEIVED

Under general direction, working from policies and general directives. Rarely refers specific cases to supervisor unless clarification or interpretation of the organization's policy is required.

PLANNING

Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the organization and delegation of work operations for a group of employees engaged in widely diversified activities.

DECISION MAKING

Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of large organizational component and the organization's clientele.

MENTAL DEMAND

Intense mental demand. Operations requiring sustained directed thinking to analyze, solve, or plan highly variable, administrative, professional, or technical tasks involving complex problems or mechanisms.

ANALYTICAL ABILITY / PROBLEM SOLVING

Oversight. Activities covered by expansive policies and objectives, and oversight as to execution and review. High order of analytical, interpretative, and constructive thinking in varied situations covering multiple areas of the organization.

RESPONSIBILITY FOR WORK OF OTHERS

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises and manages multiple departments through 5 to 8 supervisors who supervise 100+ employees who are engaged in diversified activities.

Supervises the following departments:

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT

Regularly responsible for funds, building premises, inventory, or other property owned or leased by the organization and, in addition, may have temporary custody and responsibility of property, which through carelessness, error, loss, theft, misappropriation, or similar action would result in very important monetary losses to the organization. The total value for the above range from $10,000,000 to $25,000,000.

ACCURACY

Probable errors would normally not be detected in succeeding operations and could possibly affect organization-patron relationship, involve re-work, or additional expenditures in order to properly resolve the error. The possibility of such errors would occur quite frequently in performance of the job. May also cause inaccuracies or incomplete information that would be used in other segments of the organization as a basis for making subsequent decisions, plans, or actions.

ACCOUNTABILITY

FREEDOM TO ACT

Moderately directed. Freedom to act is given by upper level management guided by general policies and objectives that are reviewed by top management.

ANNUAL MONETARY IMPACT

The amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, savings from new techniques or reduction in manpower.

Large. Job creates a monetary impact for the organization from $10mm to $50mm.

IMPACT ON END RESULTS

Moderate impact. Job has a definite impact on the organization's end results. Participates with others in taking action for a department and/or total organization.

PUBLIC CONTACT

Regular contacts with patrons, either within the office or in the field. May also involve occasional self-initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.

EMPLOYEE CONTACT

Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs, plus frequent contact with senior level internal officials.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Occasional use of highly complex machines and equipment; specialized or advanced software programs.

WORKING CONDITIONS

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to use hands to finger, handle, or feel, reach with hands and arms, talk or hear; regularly required to stand, walk; and occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl, taste or smell. The employee must occasionally lift and/or move up to 50 pounds; regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; distance vision; and color vision.

ADDITIONAL INFORMATION

Demonstrated ability to manage/develop budgets, monitor/manage key performance indicators, improve efficiency, and implement/manage production standards.

Demonstrated ability to manage human resource functions within a store environment and partner with the Human Resource team, as necessary, for recruitment, performance management, etc.

Must be able to interact cordially and productively with a variety of people.

Comfort working in a team environment, with a diverse staff, and with people with disabilities.

Must be able to read, write, and communicate clearly in English.

Must be able to work a flexible schedule, on short notice, occasionally including nights and weekends, and frequently in excess of 40 hours per week.

Occasional overnight travel required.

Ability to function in a hectic work environment with occasional periods of high stress.

Must be able to take initiative and make decisions within policy with little supervision.

Must possess good organizational and communication skills. Must be able to provide effective leadership to the retail operation.

Must have a working knowledge of valuation of merchandise is beneficial.