Job description
At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
Directs and controls the activities of the Technology Services operations managers and technical staff. Provides strategic leadership for establishing and maintaining a full feature hosting services program.
The Director of Hosting Services reports to the Senior Director of Technology Services. The individual will be expected to work under minimal supervision and will have broad latitude for guiding the people, process, and technology required to enable and deliver our future, contemporary hosting environment. Activities include accountability for planning, organizing, and maturing the technology and services in support of all aspects of hosting, cloud and prem based.
Additional accountabilities include partnering with peers, architects, and staff to build a robust control program, ensure vendor oversight, drive product selection and oversee deployment, lifecycle management, and operational support of supported systems and services. Reviews reports on progress, work trends, and problems.
Develops both department and company level policies. Ensures highly responsive technical support for employees and identifies service gaps. Keeps executive-level management informed of departmental progress and problems.
This position will be filled to work remotely within the United States.
What you’ll be responsible for:
- Directs a comprehensive product strategy from product conception and definition through end of life.
- Directs those involved in the design, modification and evaluation of all phases of a specific product or group of products from product definition and planning through implementation and release. Functions as a central resource with design, development, quality assurance, marketing and implementation as the software product(s) move through their lifecycle.
- Creates and maintains the product/vision roadmap.
- Contributes technical expertise to the sales process and the development of effective marketing plans/campaigns.
- Oversees alpha and beta program definition and coordinates execution.
- Formulates and executes long-term plans for cost/profit control.
- Promotes use of new technologies and industry-leading trends.
- Provides direction, control and mentoring for Technical Product Managers under direction.
- Completes people management functions including goal setting, performance appraisals, P&L management, budgeting, etc.
- May oversee Project Management Office (PMO) activities.
- May oversee annual Enhancement Submission Process (ESP).
- May perform other job duties as assigned.
What you’ll need to have:
- Bachelor's degree required.
- 10 years of progressive experience with hosting (prem and cloud), storage and virtualization technologies.
- In leu of a degree, candidate must have 18 years of experience.
- Must be able to travel up to 20% for meetings and conferences.
What would be nice for you to have:
- Demonstrated people leadership skills.
- Able to lead and manage a professional team comprised of Technical Product Managers.
- Superior knowledge of the financial industry as it relates to the product.
- Superior knowledge of development and design for products in the financial industry.
- Superior project management knowledge and abilities.
- Superior knowledge of research procedures concerning development of new technologies.
- Superior written and verbal communication skills.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.
We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job description may be requested through the interview process at any time.
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