Job description

JOB SUMMARY

Under the supervision of a higher classified employee, plans, organizes, directs, reviews and evaluates Metro Dispatch programs, personnel, and activities. Develops, recommends and implements policies and procedures to ensure maximum service delivery within the guidelines established by the Sheriff's Office. Ensures integrity and effectiveness of such services and compliance with federal and state rules and regulations. Provides professional-level counseling and direct services to customers, as well as administrative support to the Dispatch Operations Manager, division Director, and other functional groups within the agency. Provides professional and technical assistance training to staff regarding department policies, procedures, and special initiatives. Performs related work as assigned.

EXAMPLES OF DUTIES

• Assists in the development and implementation of Metro Dispatch goals, objectives, policies, procedures and work standards.
• Plans, assigns, directs, reviews, documents, and evaluates the work of Metro Dispatch personnel. Selects personnel and provides for their training and professional development. Interprets applicable laws, regulations, and Sheriff's Office policies to subordinates.
• May assist in the preparation of the Metro Dispatch Budget including but not limited to monitoring expenditures and preparing periodic financial reports.
• Participates in program planning and evaluation. Monitors, evaluates and ensures quality control.
• Confers with other Sheriff's Office personnel and implements appropriate changes in level of staffing and service delivery as required.
• Coordinates Metro Dispatch activities with Sheriff's Office leadership and other agencies to ensure seamless and integrated customer service.
• Serves on a variety of committees related to emergency communications and public safety.
• Acts as a liaison and represents the Sheriff's Office in meetings with Boards, Committees, Commissions, regulatory and other governmental agencies, business and community groups and citizen customers as assigned by the division director.
• Develops and implements procedures, forms and processes to ensure that Metro Dispatch record-keeping and report submission activities are in compliance with federal and state regulations, contractual agreements, and Sheriff's Office expectations.
• Analyzes information, evaluates alternatives and makes recommendations. Prepares narrative and statistical reports of findings. Develops, revises and implements policies and procedures and business process improvements.
• Uses standard office equipment and computers as well as specialized technologies in the course of the work.
• Performs all other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified

PHYSICAL DEMANDS

Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer screen and hearing and speech sufficient to communicate in person or over the telephone and/or using radio communications equipment. Duties may require employee to exert 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or greater than negligible up to 10 pounds of force constantly to move objects. Must be able to bend, reach and lift up to twenty-five (25) pounds. Must be willing to work varied hours and extended shifts including holidays and be on-call. Must be physically capable of responding to emergency situations in various locations throughout the community.

These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

• EDUCATION

Any combination of education, technical coursework, and experience generally equivalent to a bachelor's degree in a related field and at least three (3) years of supervision, management, or command experience in an emergency communications, corrections, or other public safety setting.

This class description intends to identify the major duties and requirements of the job and should not be interpreted as all inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to increase specific job-related competencies, knowledge, skills or licensing and certifications for successful job performance.

SELECTION PROCESS

The selection process shall consist of the following components:

1. Written Exercise (10%). Due May 26, 2023, at 0800 hours.

2. Competency-Based Interviews (20%). By Appointment, June 12 and June 13, 2023.

3. Assessment Center (70%). By Appointment, June 27, and June 28 2023. The Assessment Center activities may include written exercises, role plays, in-basket exercises, one-on-one interviews, and summary interviews that explore competency areas considered essential for success in the DOC position: Commitment to WCSO Organizational Culture, Analytical Thinking, Developing Others, Emotional Intelligence, Initiative, Judgment, Mental Toughness (Grit), and Teamwork and Cooperation.

Job Type: Full-time

Pay: $67,534.49 - $79,142.70 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Work Location: In person

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