Job description

Classic Transportation

Dispatch Operations Specialist

What you are applying for:

Classic Transportation has earned a meaningful reputation in Oklahoma City for Stretcher and Wheelchair transportation, and this reputation is built on our values of Safety, Reliability and being Service-minded. We are proud of the company’s history and excited about our future. We are looking for individuals that share our values and will help us achieve our mission of providing passengers with an exceptional mobility experience.

Classic Transportation provides Stretcher, Wheelchair, and Ambulatory transportation to/from hospitals, facilities, and homes for medical patients across the state of Oklahoma. For this role, we are seeking a part-time (15-30 hours per week) Dispatch Operations Specialist for the weekends that will serve as part of our Dispatch and Scheduling team. The Dispatch Operations Specialist takes customer calls, schedules rides, and dispatches them to our Field Team, while also assisting with back-office duties.

This is what you will do:

Scheduling and Dispatching

• Answer and log customer calls to quote and book Stretcher, Wheelchair, and Ambulatory transports using our phone and dispatch software
• Communicate with the Field Team (Drivers & EMTs) about daily schedules and transport information to ensure Passengers are transported safely and reliably
• Work with the Field Team, referral sources, and Passengers to resolve issues that arise in the field (delays, cancellations, etc.)
• Make outgoing calls/texts to inform facilities of extra availability

General Operations/Office Management

• Manage the office phone system and provide excellent customer service to all callers
• Track and record invoice information for billing customers
• Perform data entry
• Work from home with the ability to travel into the office
• Other duties as assigned

These are the qualifications you have earned and skills you have developed (required):

• Familiarity with Microsoft Office software and mobile technology
• Excellent communication skills, both written and oral

This is what sets you apart (preferred):

• Strong knowledge of Oklahoma County region
• Prior experience in the Healthcare space
• Prior experience in dispatching
• Associate degree (can be in progress)

This is how you live:

• You are driven to succeed in whatever you pursue.
• You can fearlessly adapt to changing circumstances.
• You are a positive person, who loves contributing to the success of a winning team.
• Your integrity is worth more than gold.
• You hold yourself personally responsible for your actions and their outcomes, always seeking to improve.
• You enjoy using your creativity to solve challenges that have no “right” answer.
• You are energized by the opportunity to be a part of a growing company.
• You believe leadership is found in your actions, not your title.
• You take pride in professionalism.

This is who you are joining:

Vision:

Classic Transportation sees a future where quality of life and mobility are continually improving, enabling all to focus more time and energy on being people, not patients.

Mission:

Classic Transportation is driven to provide an exceptional mobility experience within the Healthcare continuum. We do this by hiring and training amazing team members, acquiring and maintaining quality equipment, and providing a level of service that makes you say “Wow”.

We build towards our vision and live our mission by our values:

• First, we prioritize the SAFETY of our Passengers above all.
• Second, we focus on RELIABILITY to ensure timeliness and increased mobility.
• Third, we emphasize the care in healthcare by living and working with a SERVICE-MINDSET.

These are the rewards and benefits you’ll earn:

• $13 - $16 per hour
• Company provided computer equipment
• Bonus pay opportunities throughout the year
• Employee referral bonus
• Professional growth opportunities – We invest in our employees.

Contact us to apply or learn more:

817-223-0197

Job Type: Part-time

Pay: $13.00 - $16.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Our employees are mostly vaccinated and use PPE during their work. In addition, this position will begin as a remote position.

Application Question(s):

• Are you currently pursuing a degree or certification? What in?

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Work Location: Remote

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