Job description
Company Name: Kroger Stores
Position Type: Employee
FLSA Status: Exempt
Position Summary
Provide support to the division eCommerce manager by ensuring procedures and company guidelines are followed to achieve sales objectives, goals and budgets. Assist in the training and development of the stores' eCommerce team. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions
- Support the implementation, training and execution of new initiatives and process improvements to support division and company goals
- Ensure that division eCommerce departments are meeting and exceeding customer expectations for ease of shopping, variety, freshness and cleanliness
- Ensure that local, state, and federal laws, food safety procedures and company guidelines are followed
- Assist in recruiting, selecting and hiring qualified associates for division eCommerce departments and ensure stores are sufficiently staffed to handle business demands
- Participate in delivering training to the division's eCommerce team for all eCommerce functions and duties at new and existing locations
- Assist store eCommerce teams in achieving annual division performance goals for quality, efficiency, and positive customer experiences
- Assist store eCommerce teams in meeting division and expense budgets
- Assist in the eCommerce department's analysis and response to the competitive landscape
- Communicate the eCommerce strategy with division district managers, district coordinators, store eCommerce supervisors and associates
- Work with the store eCommerce team and division staff on resolving operational issues
- Assist with addressing customer feedback, questions, or concerns
- Visit store eCommerce sites to assist teams in maintaining operational and customer service standards; address immediate concerns and work with team to provide solutions to issues
- Ensure preventive maintenance protocols for equipment are being followed
- Measure productivity and customer satisfaction levels for store eCommerce department associates; assist store eCommerce supervisor in creating continuous improvement plans
- Assist with addressing customer feedback inquiries, questions or concerns
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum Position Qualifications
- High School Diploma or GED
- 1 year of experience as an assistant store lead
- Any proven supervisory experience
- Excellent oral/written communication skills
- Strong organizational and leadership skills
- Basic knowledge of computers
- Must be able to lift objects up to 25 pounds frequently and objects up to 50 pounds several times throughout the day
- Must be able to stand for extended periods of time and/or walk constantly
- Ability to stoop, kneel, or crouch several times per hour
Desired Previous Experience/Education
- Bachelor's Degree
- Any experience with and knowledge of point of sale (POS)
- Any retail management experience
- Any experience in a warehouse environment
- Knowledge of eCommerce business
Education Level: Bachelor's Desired
Required Travel: Up to 100%
Required Certifications/Licenses: None
Position Type: Full-Time
Regions: South
States: Tennessee; Alabama
Keywords: division, field specialist, opportunity; tech; tennessee, alabama, district 2, district 5
Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.
Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.
Posting Notes: TN || Murfreesboro || 4432 Veterans Pkwy || 37128 || Kroger Stores || None || Pickup; Retail Operations || Employee || Exempt || Full-Time || None
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