ABOUT US:

Crawford Technologies is an award-winning, worldwide leader in print-stream conversions, document re-engineering, high-volume document workflow, document accessibility and archiving software solutions. For over 25+ years, Crawford Technologies has expanded its solution offerings in Customer Communications Management, Enterprise Output Management, Enterprise Content Management, and Document Accessibility markets. CrawfordTech is dedicated to helping organizations improve their customer communications delivery systems so people can receive their documents in their format and channel of preference.

Crawford Technologies is on the forefront of technology. As a North American Deloitte Technology FAST 500 company and listed for the past several years as a Branham 300 Top ICT Companies in Canada, CrawfordTech is an exciting high growth company with a lot of opportunity.

Crawford Technologies has a fun, diverse and fast-paced culture with an inherent drive to make an impact with an eye for innovation in technology. We have the best, brightest talent and our employees make the difference, and we have the awards and recognition to demonstrate it.

PRIMARY FUNCTION

Under day-to-day direction of the Remediation Supervisor, will provide the highest quality of products for customer delivery. The position is responsible for performing the day-to-day digital remediation (Accessible PDF, Office formats, etc.) work in our Potsdam DAS facilities or Toronto DAS facilities. Responsible for ensuring customer client Service Level Agreements (SLA’s) and document quality requirements are met.

MAJOR DUTIES AND RESPONSIBILITIES

• Responsible for the day-to-day digital remediation work required to meet client Service Level Agreements (SLA’s).
• Assist accessible document support/training/expertise to other/new members of the digital remediation team.
• Maintain current knowledge of digital remediation rules and guidelines in adherence to industry, governed (PDFUA / WCAG / HHS), and Crawford Technologies standards.
• Maintain client specifications for digital remediation as it pertains to their preferences.
• Maintain current knowledge of alternate format rules and guidelines in adherence to industry, governed, and Crawford Technologies standards.
• Capable of performing document transcription for all alternative formats provided by Crawford Technologies (Accessible PDF, Accessible Office documents, Braille, Large Print, Audio, e-Text & Daisy).
• Thorough knowledge of the Payment Card Industry (PCI) security standards and ensure the DAS manual transcription team are always fully compliant with the relative security standards and processes.
• Responsible for ensuring all Quality Control processes and requirements are met.
• Provide production assistance to operations as required and as time is available.

SKILLS

• An understanding of the alternate format rules and guidelines for producing Accessible PDF, Accessible Office documents, Braille, Large Print, Audio, e-Text and Daisy.
• Excellent attention to detail.
• Self-directed, with the ability to effectively plan your own activities to achieve customer SLA’s.
• Strong communication skills, both written and verbal.
• Excellent time management skills.
• Able to meet fixed deadlines.
• Excellent computer application skills such as Microsoft Word, Excel, PowerPoint etc.
• A commitment to work toward Braille transcription certification and Braille proofreader certification.
• Willingness to work afternoon and night shifts if required.

EXPERIENCE:

• Work experience in an area requiring attention to detail.
• Experience using the Microsoft Office products.
• Any prior experience with desktop publishing is a plus.
• Any prior experience with accessible documents is a plus.

EDUCATION:

• High school diploma or GED is required.

What is in it for you?

• Competitive salary (Commensurate with experience and position)
• Excellent benefits
• Be part of a rapidly growing software company

Prior to submitting an application/resume, review the job descriptions complete list of job duties and qualifications.

We thank all applicants for their interest in joining our team. Those short listed will be contacted.

Should you need any assistance in the application process, please contact csteinbock@crawfordtech.com.

Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working condition associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.