Dog Daycare Client Experience Representative
Job description
Canine To Five is seeking energetic dog lovers to work in for our busy dog daycare and boarding facility in Commerce, MI. Client Service Reps (CSRs) work at our front desks supporting our clients (human and furry).
We are looking for full-time (30+hrs/week) and part-time (20-30 hours a week) CSRs to join our team.
No experience is necessary- just a postive attitidue, strong work ethic, quick learner, and love for dogs!
What is working at Canine to Five so Pawsome:
- Comprehensive training program
- Defined career path with pay increases and professional growth
- Paid breaks
- Full-time employees are eligible for health, vision, dental and IRA plan
- Paid Time Off
- Tips after 60 days of employment
- Referral bonuses
- Free dog care
POSITION SUMMARY
The Client Experience Representative at Canine To Five is the first friendly face all clients will see each time they enter a facility and is essential to client retention. As such, the role demands a friendly and caring professional who never forgets a face, is positive at all hours of the working day, and skilled in up-selling additional services and benefits. The reception position is also responsible for charging and accepting payment, clerical work related to clients and their dogs, safely escorting dogs throughout the facility at a quick pace, and additional projects as assigned.
JOB REQUIREMENTS
- At least 16 years of age
- Weekend/holiday availability & able to work 3-5 shifts (at least 20 hours/week)
- Detailed cleaning including vacuuming, moping, wiping, scrubbing
- Ability to lift 50 lbs, stand for an extended period of time, walk, run, bend and reach
- Basic Computer Skills
- Excellent decision-making, self-awareness and time management skills
- Superior verbal & written communication skills
- A natural love of working with and caring for dogs.
- Self confidence around all breeds and sizes of dogs
- Exposure to unpleasant odors, animal waste, bites, scratches, contagious diseases
- Ability to manage high stress situations in a high intensity environment
- Personal accountability i.e. attendance, dress code, cell phone policy, etc.
- Positive attitude and engaged in daily work operations
- Open to coaching learning new skills and items on the daily from video review/supervisor feedback etc
- Year round exposure to an outdoor environment including inclement and extreme weather conditions
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