We are looking for an Employee Health & Benefits Service Manager to oversee and support our Benefits Service Team across the Bouchard Region of Marsh McLennan Agency! You will be responsible for supervisory aspects of EH&B Service team.

Duties include:

• Supervising EH&B Account Managers for all offices in Bouchard Region.
• Assigning responsibilities to Account Managers.
• Monitoring quality and quantity of work.
• See that policies and goals set by corporate officers are observed and carried out.
• Support new business sales/sales strategy and business retention efforts resulting in a sustained competitive advantage and increased revenue and profit growth company wide.
• Work with internal recruiter to interview and hire new team members as needed.
• Act as an advocate of the entire organization, promoting all its services and capabilities to continue to build a reputation as a premier leading insurance broker and consultant.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Perform management functions for all account managers assigned to the EH&B Department in all offices for the Bouchard Region.
• Assign responsibilities and monitor workload among service staff and ensure appropriate distribution and coverage during absence of personnel.
• Act as a resource for EH&B questions.
• Coordinate benefit information such as company changes and/or legal updates for dissemination to division personnel.
• Assist clients directly with service issues escalated by the Account Management team
• Develop workflow and procedures to ensure high quality service and compliance to agency standards.
• Ensure efficiency through process improvement and communication of policies & procedures.
• Develop and implement appropriate business retention strategies, practices and processes focused on existing key accounts and building strong client relationships and partnerships.
• Perform quality control functions, including file audits to ensure adherence to established procedures and processes.
• Determining and carrying out necessary terminations.
• Assist training account management staff and orientation training for new employees.
• Assist in building a productive and knowledgeable sales team by supporting sales objectives. Monitor sales results and develop service staff through mentoring and coaching and appraising job results.
• Stay current on trends and developments in the insurance industry and the competition to identify new market opportunities and understand future product offerings that the company could develop to service a larger, growing client base.
• Represent the organization as a progressive leader in the industry in order to capitalize the company position, image and revenue potential.
• Perform related work as required.

KNOWLEDGE, SKILLS AND ABILITIES:

• College degree preferred or combination of experience and continuing insurance education.
• 5 years Employee Health & Benefits experience; 2 years management/supervisory experience.
• 215 Life & Health license or willingness to obtain.
• In-depth Employee Health & Benefits insurance knowledge.
• Knowledge of and hands-on experience with agency management systems.
• Knowledge of ERISA, ACA and Cobra compliance for fully-insured and self-funded plans.
• Excellent organizational, interpersonal, oral and written communication skills; detail oriented; self-starter.
• Ability to perform general management responsibilities including directing and overseeing work duties of staff while promoting strong team cohesion and culture.
• Ability to build internal/external relationships and develop long-term strategic relationships. Strong client service orientation, highly responsive.
• Leadership dynamics with the ability to share a vision, provide direction, build a strong team, implement change and motivate others to succeed.
• Ability to organize and prioritize workload.
• Ability to train personnel on automation requirements and conduct file audits.
• Ability to respond to technical questions.
• Ability to work independently with minimal supervision and to facilitate interaction among producers, division personnel and service staff.

WHY YOU’LL LOVE MMA – BOUCHARD REGION:

Marsh McLennan Agency-Bouchard Region encourages all its colleagues to pursue dreams without limits. We promote curiosity and creativity. We gain new insight from diverse thinking and take risks on new ideas. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

We further believe a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep colleagues engaged and productive including: health and welfare, 401K, employee assistance program, volunteer opportunities, and other programs. Our organization is no exception.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

At Marsh McLennan Agency-Bouchard Region, your future is limitless. For more information about our company, please visit us at: http://marshmma.com/careers.